Jobs at Bridgemead Consulting

Role Conext & Expand Purpose

• The Operations Manager is Bridgemead’s operational backbone, ensuring that all staff and processes align with strategic objectives and performance expectations.
• This role combines operational oversight with HR leadership, translating organisational goals into measurable outcomes, optimising workflows, and fostering a high-performing, accountable, and engaged workforce.
• The Business Operations Manager ensures that every team member is meeting KPIs, supports staff development, and drives organizational efficiency across all functions.

Expanded Key Responsibilities
Performance Management & HR Oversight:

• KPI Monitoring & Reporting: Track, evaluate, and report on staff performance against KPIs and targets.
• Ensure departments are aligned with strategic objectives.
• Performance Reviews: Coordinate and facilitate periodic performance evaluations, feedback sessions, and development plans.
• Staff Development: Identify skill gaps and training needs; work with managers to implement learning and development initiatives.
• Resource Planning & Allocation: Ensure teams have the tools, resources, and capacity needed to meet their objectives.

Operations & Process Optimization:

• Workflow Management: Design, implement, and optimise operational processes to improve efficiency and accountability across departments.
• Cross-Functional Collaboration: Work with department heads to identify operational bottlenecks and implement solutions.
• Resource Allocation: Ensure optimal use of staff, tools, and resources to meet organisational goals.
• Reporting & Analytics: Maintain dashboards and reports on operational performance, staff productivity, and HR metrics for leadership review.
• Policy & Procedure Development: Draft, update, and enforce organisational policies and standard operating procedures.

Organisational Strategy & Culture:

• Strategic Initiatives: Support leadership in planning and executing organisational strategies that enhance operational effectiveness and staff engagement.
• Culture & Employee Experience: Foster a culture of accountability, collaboration, and continuous improvement.
• Change Management: Support the organisation in implementing change initiatives and new operational systems.
• Training Needs Analysis: Identify skill gaps and coordinate training programs across teams.

Employee Relations & Onboarding Support:

• Onboarding: Lead the end-to-end onboarding process for new staff, including orientation, documentation, role induction, and integration into teams. Ensure new hires understand KPIs, responsibilities, and company culture from day one.
• Employee Engagement & Retention: Develop and implement initiatives that boost staff satisfaction, motivation, and retention. Monitor engagement levels and proactively address concerns.
• Conflict Resolution & Workplace Culture: Act as a first point of contact for internal disputes, facilitating resolution and promoting a positive and inclusive workplace environment.
• HR Compliance: Ensure HR policies, contracts, and processes are adhered to and updated in line with best practices and legal requirements.

Requirements
Educational Qualification:

• Bachelor’s degree in Human Resources, Business Administration, Operations Management, or a related field.
• Professional certifications in HR (e.g., CIPM) or Operations (e.g., PMP) are an advantage.

Professional Experience:

• 3-5 years of experience in HR, operations, or a hybrid role combining both.
• Proven experience in performance management, KPI tracking, and operational optimization.
• Demonstrated ability to manage cross-functional teams and foster a high-performance culture.
• Exposure to HR processes, policies, and employee engagement initiatives in professional services or corporate environments.

Technical & Functional Skills:

• Proficiency in HRIS systems, project management tools, and productivity dashboards.
• Strong analytical skills to monitor KPIs and operational performance.
• Knowledge of HR policies, compliance, and performance management frameworks.

Core Competencies & Soft Skills:

• Strategic and operational thinking with the ability to translate goals into actionable plans.
• Excellent interpersonal and influencing skills for collaboration across teams.
• High-level problem-solving, organisational, and time-management capabilities.
• Strong communication skills to engage staff, leadership, and external stakeholders.

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Strategic Context of the Role

• The Executive Assistant will function as a strategic extension of the Director’s office within the private enterprise, ensuring that the executive remains fully informed, and operationally effective in their responsibilities.
• The successful candidate will operate at the intersection of strategy and executive coordination, ensuring that the Director’s influence and decisions are supported by accurate insights, structured analysis, and timely follow-through.

Core Responsibilities
Corporate Interface & Board Coordination:

• Serve as the primary coordination point between the Director and the company.
• Prepare, consolidate, and distill board papers, management reports, and strategic updates.
• Track board resolutions, strategic initiatives, and agreed action items to ensure implementation discipline.

Governance & Execution Oversight:

• Track executive decisions, strategic resolutions, and key executive commitments to ensure they are properly implemented.
• Ensure accurate documentation of board discussions and decisions, with clear follow-up and timely escalation of critical issues.

Executive Representation:

• Represent the Executive in selected internal corporate meetings where appropriate.

Confidentiality & Institutional Integrity:

• Handle highly sensitive financial, strategic, and governance information with strict confidentiality.
• Exercise sound judgment in filtering, prioritizing, and escalating issues requiring executive attention.

Success in This Role

• Measured by the Director’s effectiveness, board influence, and strategic impact. The candidate will:
• Deliver Decision-Ready Support: Provide concise, insightful, board materials and strategic briefings.
• Ensure Execution Discipline: Track board resolutions and executive commitments with clear follow-through.

Requirements

• Interested candidates should possess a Bachelor's Degree
• 0-2 years’ experience in corporate strategy, management consulting, executive advisory, or board-level executive support within a structured organization.
• Demonstrated ability to interpret financial statements, operational performance reports, and strategic proposals, translating them into decision-ready executive insights.
• Advanced analytical capability, including synthesizing complex multi-source information into concise board-ready briefs and designing KPI dashboards to monitor strategic execution.
• Exceptional executive communication skills, with the confidence and maturity to engage senior leadership and operational heads effectively.
• High professional maturity, discretion, and institutional judgment, with disciplined follow-through on sensitive, high-impact matters.
• Not more than 28 years.
• Must reside in or around Ilorin, or be willing to relocate.
• Gender: Female (Preferred)