Business Development Manager – Outsourcing / BPO at Mactay Consulting

Job Summary

• The Business Development Manager – Outsourcing/BPO is responsible for identifying growth opportunities, fostering key client relationships, and driving revenue within the Outsourcing & Managed Talent Services (MTC) domain.
• The ideal candidate will possess in-depth market knowledge, a strategic mindset, and a customer-centric approach to develop and execute business development strategies that support long-term organizational goals.

Key Responsibilities
Market & Industry Insight:

• Monitor and analyze industry trends, competitor activities, and market dynamics to inform strategy.
• Maintain expert knowledge of company services, emerging technologies, and BPO market offerings.
• Identify new market segments and adjust strategies based on industry shifts and client demands.

Financial Acumen:

• Develop strategic pricing models that maximize profitability while ensuring client satisfaction.
• Conduct ROI and profitability analysis for proposed deals and partnerships.
• Prepare and present financial justifications for business cases and investment proposals.

Sales & Business Development:

• Lead the entire sales lifecycle from lead generation to proposal development and deal closure.
• Identify upselling and cross-selling opportunities within the existing client base.
• Establish, nurture, and grow strategic client accounts and partnerships.

Client Relationship Management:

• Foster long-term relationships with clients and internal stakeholders.
• Ensure a customer-first approach through responsiveness, engagement, and satisfaction monitoring.
• Map client needs and develops solutions that align with strategic objectives.

Strategic Networking:

• Leverage professional networks to identify business leads and partnerships.
• Represent the company at industry events, trade shows, and networking forums.
• Utilize CRM platforms (e.g., Salesforce) to manage sales pipelines and customer engagements.

Operational & Technical Excellence:

• Maintain accurate and up-to-date documentation of sales activities and client communications.
• Use MS Office Suite and CRM tools to prepare reports, dashboards, and performance updates.
• Collaborate with delivery teams to ensure smooth onboarding and service transitions.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years’ experience in business development, preferably within Outsourcing/BPO.
• Proven track record of achieving and exceeding sales targets.

Core Competencies:

• Technical & Business Acumen
• Deep understanding of BPO/Outsourcing service models.
• Ability to build pricing strategies and analyze financial metrics.

Strategic Thinking

• Market-aware and forward-looking with a business growth mindset.
• Ability to align sales actions with company strategy.

Salary
Negotiable

Application Closing Date
30th October, 2025.

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Job Summary

• The HR and Administration Manager will be responsible for leading and managing all human resources and administrative functions to support the organization’s goals.
• This includes developing HR policies, managing employee relations, overseeing recruitment and onboarding, ensuring compliance with labor laws, and driving organizational effectiveness through training and performance management.
• The ideal candidate will combine strong HR expertise with sound administrative and leadership skills.

Key Responsibilities
Human Resources Management:

• Outline departmental roles and responsibilities across the organization.
• Draft, review, and implement HR policies, procedures, and employee handbooks.
• Create role-specific job descriptions and Key Performance Indicators (KPIs).
• Develop and maintain standard documentation templates for HR and administrative use.
• Manage the onboarding and induction process to ensure smooth integration of new employees.
• Conduct background checks and employment verification for new hires.
• Identify and create organizational training needs and coordinate staff development programs.
• Oversee employee performance appraisal processes and ensure fair, transparent evaluations.
• Handle employee relations, conflict resolution, and disciplinary procedures in line with company policy.
• Maintain up-to-date HR records, employee files, and HR databases.

Administration and Operations:

• Oversee general office administration, logistics, and facility management.
• Manage vendor relationships and ensure proper procurement and office supply processes.
• Supervise administrative staff and ensure operational efficiency in daily office activities.
• Ensure compliance with statutory and regulatory requirements (e.g., labor laws, pension, tax).
• Coordinate company meetings, staff events, and communications.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field (Master’s degree or HR certification is an added advantage).
• 5 - 7 years relevant experience in HR and Administration, with at least 2 years in a managerial role.
• Strong knowledge of HR best practices, labor laws, and compliance regulations.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical, problem-solving, and organizational abilities.
• Proficiency in MS Office Suite and HR software tools.

Key Competencies:

• Strategic HR Planning
• Policy Development and Implementation
• Employee Engagement and Retention
• Training and Development
• Leadership and Team Management
• Ethical Judgment and Confidentiality
• Administrative Efficiency

Salary
N500,000 - N600,000 monthly

Application Closing Date
28th October, 2025.