Jobs at PalmPay

Job Summary

• As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.

Job Responsibilities

• Market Prospecting: Identify and target key merchants across various market segments for PWT, merchant loans, collaboration, and online payment solutions, leveraging diverse channels such as online directories, industry gatherings, and referrals.
• Merchant Engagement Strategy: Initiate connections with potential clients, establish strong rapport, and schedule meetings or demonstrations to illustrate the benefits of adopting PalmPay's comprehensive suite of services.
• Needs Assessment: Conduct comprehensive assessments of clients' business operations, payment procedures, and pain points to identify specific needs and challenges, offering tailored solutions accordingly.
• Customized Presentations: Showcase PalmPay's services compellingly, highlighting features, functionalities, and potential returns on investment, tailored to each merchant's (Key, and Highquality merchant) unique requirements.
• Relationship Building: Cultivate enduring relationships with key decision-makers within client organizations, demonstrating expertise, reliability, and responsiveness.
• Negotiation and Closure: Lead negotiations on pricing, terms, and agreements to secure successful deals, ensuring satisfaction and adherence to company policies.
• Collaborative Implementation: Work closely with internal teams like product development and customer support to address client queries, offer technical insights, and ensure seamless implementation of chosen services.

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Key Responsibilities

• Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
• Recruit, onboard, and manage POS agents, merchants, and field officers across the state
• Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
• Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
• Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
• Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
• Develop and execute strategies to expand agent networks and increase market penetration within the state
• Conduct regular training and performance reviews for POS agents and field teams
• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
• Prepare and submit periodic performance, risk, and operational reports to regional or national management
• Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
• Enforce fraud prevention measures and promptly report suspicious activities
• Represent the company in engagements with local partners, merchants, and government stakeholders when required

Key Performance Indicators
Operational Performance KPIs:

• POS terminal uptime percentage
• Number of active POS terminals vs. deployed terminals
• Transaction success rate (%)
• Average transaction processing time
• Number of unresolved operational issues beyond SLA

Agent & Network Growth KPIs:

• Number of active POS agents in the state
• Net new POS agent acquisitions per month
• Agent activation rate after onboarding (%)
• Agent retention rate
• Agent productivity (average transactions per agent per day/month)

Revenue & Volume KPIs:

• Total transaction volume (value and count)
• Revenue generated from POS transactions
• Month-on-month transaction growth rate
• Average revenue per agent (ARPA)
• Contribution of the state to national POS revenue

Compliance & Risk KPIs:

• KYC compliance rate among agents
• Number of regulatory or audit issues reported
• Fraud incidence rate and loss value
• Timeliness of fraud reporting and resolution
• Settlement accuracy rate

Customer Experience KPIs:

• Number of customer complaints related to POS services
• Average complaint resolution time
• Customer satisfaction score (CSAT) or agent satisfaction score
• POS downtime incidents impacting

Team & Execution KPIs:

• Field team productivity (visits, activations, trainings conducted)
• Training completion rate for agents and staff
• Execution rate of state-level growth initiatives
• Timeliness and accuracy of performance reporting

Educational Qualification and Skills

• Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
• Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
• Technical and Operational Skills.

go to method of application »

Key Responsibilities

• Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
• Recruit, onboard, and manage POS agents, merchants, and field officers across the state
• Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
• Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
• Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
• Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
• Develop and execute strategies to expand agent networks and increase market penetration within the state
• Conduct regular training and performance reviews for POS agents and field teams
• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
• Prepare and submit periodic performance, risk, and operational reports to regional or national management
• Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
• Enforce fraud prevention measures and promptly report suspicious activities
• Represent the company in engagements with local partners, merchants, and government stakeholders when required

Key Performance Indicators
Operational Performance KPIs:

• POS terminal uptime percentage
• Number of active POS terminals vs. deployed terminals
• Transaction success rate (%)
• Average transaction processing time
• Number of unresolved operational issues beyond SLA

Agent & Network Growth KPIs:

• Number of active POS agents in the state
• Net new POS agent acquisitions per month
• Agent activation rate after onboarding (%)
• Agent retention rate
• Agent productivity (average transactions per agent per day/month)

Revenue & Volume KPIs:

• Total transaction volume (value and count)
• Revenue generated from POS transactions
• Month-on-month transaction growth rate
• Average revenue per agent (ARPA)
• Contribution of the state to national POS revenue

Compliance & Risk KPIs:

• KYC compliance rate among agents
• Number of regulatory or audit issues reported
• Fraud incidence rate and loss value
• Timeliness of fraud reporting and resolution
• Settlement accuracy rate

Customer Experience KPIs:

• Number of customer complaints related to POS services
• Average complaint resolution time
• Customer satisfaction score (CSAT) or agent satisfaction score
• POS downtime incidents impacting

Team & Execution KPIs:

• Field team productivity (visits, activations, trainings conducted)
• Training completion rate for agents and staff
• Execution rate of state-level growth initiatives
• Timeliness and accuracy of performance reporting

Educational Qualification and Skills

• Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
• Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
• Technical and Operational Skills.