Jobs at Halogen Group

• The Business Analyst is responsible for providing strategic and administrative support to Fulfilment Division Leadership; preparing strategic documents, presentations, and reports and managing meetings for the division.
• The Business Analyst also provides strategic support to the division through Research, Market Intelligence, and Project Management.

Key Accountabilities

Strategic Support

• Provide strategic support to Fulfilment Division leadership;
• Support in the preparation of strategic documents for the division
• Collation and preparation of presentation for Performance review in conjunction with Fulfilment
• Division leadership
• Preparation of presentations for Sales Pitches.

Business Analysis and Reporting

• Carry out market and consumer research and present findings to PSM leadership
• Preparation of presentations and market insight reports
• Design, implementation and analysis of annual customer survey.

Administrative Support

• Organize and moderate meetings for the Fulfilment division
• Coordinate the Secretariat of the Division which includes capturing minutes of
• meetings, document control/archiving etc
• Follow up with team members on action points from Meetings and other PSM deliverables
• Organization of PSM Divisions Monthly Performance Review and Strategy Sessions 
• Provide Executive Assistance to the office of ED, Fulfilment.

Compliance and Process Improvement

• Support the drive for compliance to QMS ISO9001:2015 standards in the Division; implement proper documentation procedure, SOP compliance and report collation.

 Qualifications

•  Minimum of a Bachelor’s degree or equivalent in a related field
•  Relevant professional certification from a recognized body.

Experience

• Minimum of four years experience in Office Administration, security operations or client services.
• Strong knowledge of project management would be an advantage.

Competencies

• Business Analytics; Data collection and analysis skills
• Commercial Awareness
• Critical thinking & Problem-Solving Skills
• Effective Communication & Presentation Skills 
• Teamwork & Cross-functional Collaboration
• Organisation and Time Management
• MS Office: Word, Excel and PowerPoint proficiency.

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About the job

• The Zonal Head coordinates the delivery of guarding security services in the assigned location; supervises compliance officers and operatives for seamless operations and to uphold service standards; provides periodic report and updates on operations in assigned locations; and engages clients to ensure satisfaction and retention.

Responsibilities:

Guarding Operations & Service Delivery

• Coordinate the delivery of seamless, high quality, guarding operations and security services in assigned location, positioning Halogen as a top choice for physical security solutions
• Develop periodic and ad hoc operations reports as required; collate, analyze and action reports received from compliance officers and operatives
• Collaborate with the Fusion Centre to drive conformance with the use of guard tour and other security devices used by operatives such as walkie talkie, Telephone etc
• Adhere and ensure compliance with standard operating procedures; service standards; related protocols, policies and processes; ISO requirements etc. to minimize security and operational risks and enable high quality service delivery
• Conduct periodic review of operations supervisory framework to ensure effectiveness; recommend adjustments for improvement where applicable
• Develop clients post orders or standard operating procedures to guide the daily operations by the operatives at their various locations
• Coordinate and oversees all activations and operatives’ deployment in line with the policy for business expansion and revenue generation

 Client Management

•  Respond promptly to client’s complaints and ensure timely resolution
•  Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention

Security Risk Management

• Carry out periodic assessments and reporting of risks and threats across assigned locations; proffer ways to mitigate the risks’ exposures and engage clients with recommended solutions
• Lead on incident management, and emergency response in order to ensure the safety and protection of lives and assets
• Support sales team on the pre-sales activities relating to risk assessment and other Technical requirements

Team Supervision

• Supervise compliance officers, operatives and other assigned staff for high performance and excellent service delivery
• Facilitate learning; recommend training and re-training as required
• Motivate and ensure good working conditions for operatives in assigned location, to foster high engagement and retention
• Induct and orientate operatives on procedures, standards, tools etc, equipping them to discharge their duties effectively.

Qualifications

• Minimum of a first degree or equivalent from a reputable tertiary institution
• Professional certification in security, risk, quality management would be added advantage 

Experience

• Minimum of 5 years’ relevant experience including supervisory experience
• Experience in a large-scale operations environment e.g., FMCG, Telco, Financial Services 

Competencies

• Security Risk Management, with good understanding of the operating environment, risk assessment etc. 
• Customer Service Orientation & Client Management
• Commercial Awareness
• Analytical & Problem-Solving Skills
• Communication
• Report Writing
• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
• Teamwork & Interpersonal Skills
• Supervisory skills