Fresh Jobs at Interswitch

About the job

• A resilient, customer-focused, and adaptable professional. The ideal candidate is a strategic thinker with a strong bias for execution, an excellent communicator, and a natural collaborator. This person thrives in an extremely fast-paced and constantly evolving environment. This candidate navigates challenges with creativity and is passionate about building solutions that truly serve users. This candidate combines analytical thinking with cultural intelligence and maintains a strong sense of ownership, integrity, and purpose.

Competencies:

• Responsible for supporting the Head of Brand, Communications & CSR in planning and execution of communications across all channels.
• Also responsible for the appropriate management of required agencies to generate most optimal output/value as expected by the business. (Local/International PR & Event Marketing Agencies/Consultants).
• Providing strong communications support for the execution of strategies and initiatives related to Internal Communications, brand marketing, Corporate Responsibility and Sustainability, Sponsorship & Events Management, Public Relations, Product Communication and general thought leadership
• Ensuring fidelity and high-quality output of all types of communication collateral used internally and externally across the Group. Therefore, expected to provide guidance and support across the business in terms of creating, drafting, editing a wide range of business communications materials and collateral including website(s), presentations, speeches etc. Includes the development of a calendar for external speaking engagements for key personnel and assisting in the preparation of speeches for senior executives.
• Ensuring consistent media landscape monitoring and reporting, to facilitate proactive communication planning and mitigation of reputational risks.
• Ensure press office functions (in collaboration with PR Agency) are always on and running – including drafting press releases, op-eds and responding to media enquiries promptly as at when due.
• Support the development, implementation and monitoring of the company’s best-practice brand & communication guidelines
• Manage internal surveys that evaluate the communication receptiveness, attitudes, opinions and aspirations of the stakeholders and partners.
• Review the governance standards and operational protocols for the sign-off on all corporate communications emanating from the institution, to ensure that quality assurance is maintained, and brand guidelines are adhered to.
• Champion internal communications within the institution to ensure that communication considerations form an integral part of policymaking, project designs, visits and tours by the senior management.
• Work with leadership teams/HR to develop internal communications programmes and processes required to support organisational change and employee engagement initiatives.
• Develop and/or conduct media and communications training for staff
• Communications Budget management, budget tracking & cost management functions throughout the financial year.

Qualification(s)

• Bachelor's Degree in a relevant discipline with a minimum of 3 years’ experience in Brand Management and Communications, or Public Relations
• Professional Qualification(s) NIPR, APCON, CIM (not mandatory).

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Job Summary

• In this role, you’ll be our go-to expert for infrastructure, automation, and cloud, from designing resilient systems to implementing efficient CI/CD workflows and building a proactive, scalable monitoring setup. If you’re hands-on with technologies like Kubernetes, AWS, Azure, Ansible, Terraform, Prometheus, Kibana and Grafana and passionate about leading a team of skilled engineers, we’d love to talk.

Responsibilities:

• Develop and Drive Our DevOps Vision: Set the direction for our DevOps strategy, building world-class infrastructure, automation, and operational processes from the ground up.
• Manage and Scale Our Cloud Environments: Architect, deploy, and support infrastructure across AWS and Azure, focusing on high availability, disaster recovery, and cost efficiency.
• Run Kubernetes Clusters: Take charge of our Kubernetes clusters for production and dev environments, ensuring security, optimal resource usage, and scaling as we grow.
• Automate and Streamline CI/CD: Build out and enhance our CI/CD pipelines using tools like Bitbucket, ArgoCD, and other industry-standard tech, making deployments smooth, fast, and safe.
• Set Up Monitoring and Logging: Design and manage robust monitoring, logging, and alerting systems with Prometheus, Grafana, and the ELK stack to keep our infrastructure healthy and issues visible.
• Write Automation Scripts: Automate everything possible, using Bash, Python, or whatever works best to save time and reduce errors.
• Collaborate Across Teams: Work closely with development, QA, security, and more to integrate DevOps practices, ensuring seamless application delivery and high uptime.
• Lead and Mentor: Guide and grow our DevOps team, sharing best practices, providing support, and fostering a culture of continuous improvement.
• Focus on Security: Implement security best practices and ensure our DevOps activities meet the necessary compliance and governance standards.

Required Experience:

• Cloud Expertise: Deep, hands-on experience with AWS and Azure, and comfortable managing everything.
• Kubernetes Knowledge: You know Kubernetes inside-out and have used it in production environments.
• Infrastructure as Code: You’re proficient with Ansible, Terraform, or similar tools and have experience building and managing IaC in production environments.
• CI/CD Workflow Management: Skilled at setting up and optimizing CI/CD workflows, particularly with tools like Bitbucket Pipelines, Jenkins, and ArgoCD.
• Monitoring Tools: Proficient in Prometheus, Grafana, and ELK stack, with an eye for optimizing system monitoring, logging, and visualization.
• Scripting Skills: Strong experience with scripting languages like Bash and Python to automate tasks and streamline processes.
• Leadership and Mentorship: Proven ability to lead a team, provide technical guidance, and cultivate a collaborative, growth-oriented environment.
• Security Savvy: Knowledge of DevOps security best practices and familiarity with industry standards.

Additional Skills:

• Multi-cloud Expertise: Experience with hybrid or multi-cloud environments.
• Cost Optimization: You know how to keep cloud costs down and optimize resources.
• Clear Communicator: You can explain complex ideas to both technical and non-technical teams with ease.