Jobs at Elvaridah

Summary

• We are seeking a proactive and detail-oriented professional with a strong background in marketing and administration to join our dynamic team.
• This role is ideal for an individual who thrives in a fast-paced, creative environment and has a strong interest in the fashion, lifestyle, or entertainment industry.

Job Description

• Coordinate daily schedules, bookings, and logistics for projects and events.
• Serve as the communication link between internal teams, partners, and talent.
• Develop and implement marketing strategies to promote the company’s services and brand.
• Manage email correspondence, documentation, and digital filing systems.
• Maintain and update client and talent databases.
• Support the planning and coordination of campaigns, photo shoots, and brand events.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• Minimum of 2 - 3 years of experience in a marketing or administrative role.
• Excellent communication, interpersonal, and negotiation skills.
• Proven experience in marketing, brand promotion, or social media management.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, Canva, and major social media platforms.
• High level of professionalism, discretion, and creativity.

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Job Summary

• The General Manager (GM) will oversee the overall operations, strategy, and profitability of the business, ensuring excellence in service delivery, operational efficiency, and client satisfaction.
• This role requires a strong leader with deep experience in catering, events management, or hospitality operations — capable of driving business growth while maintaining high service and quality standards.

Key Responsibilities
Strategic Leadership:

• Provide strategic direction for business operations, growth, and profitability.
• Develop and implement short- and long-term operational goals aligned with company objectives.
• Monitor business performance metrics and identify opportunities for process optimization and revenue growth.

Operations Management:

• Oversee daily operations across departments (kitchen, service, logistics, events, and client relations).
• Ensure smooth coordination of catering and event activities, from planning to execution.
• Develop and enforce standard operating procedures (SOPs) to ensure consistent quality and efficiency.
• Supervise inventory, procurement, and supplier relationships to maintain cost control and timely supply.

Financial & Business Management:

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor revenue, expenses, and profit margins; implement cost-control measures where necessary.
• Negotiate contracts with vendors, clients, and partners to optimize value.
• Identify and pursue new business opportunities, partnerships, and market expansion strategies.

Client & Guest Relations:

• Maintain excellent relationships with clients, ensuring expectations are exceeded at every engagement.
• Oversee handling of client feedback and complaints promptly and professionally.
• Drive customer retention strategies and maintain high satisfaction ratings.

Team Leadership & Development:

• Lead, train, and motivate departmental heads and staff to deliver top-quality service.
• Set performance goals and conduct regular evaluations and coaching sessions.
• Foster a positive, service-oriented culture with a strong focus on teamwork and accountability.

Compliance & Quality Assurance:

• Ensure adherence to health, safety, and hygiene standards in all operations.
• Maintain compliance with licensing, food safety, and hospitality regulations.
• Regularly review operational processes to ensure quality, safety, and efficiency.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an advantage).
• 7–10+ years’ progressive experience in the catering, events, or hospitality industry, with at least 3 years in a senior management role.
• Proven track record in operations management, client relations, and financial oversight.
• Strong leadership, communication, and interpersonal skills.
• Experience managing large teams and coordinating high-profile or large-scale events.
• Solid understanding of industry trends, customer expectations, and service standards.
• Proficiency in business management tools, scheduling software, and Microsoft Office Suite.

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Job Summary

• The Customer Experience & Social Media Manager will oversee guest relations and online brand presence for the company’s shortlet apartments.
• The role involves managing end-to-end guest experiences — from inquiries to check-out — while also driving brand visibility, engagement, and bookings through creative and strategic social media management.
• The ideal candidate is a people-oriented professional with excellent communication, problem-solving, and digital marketing skills.

Key Responsibilities
Customer Experience Management:

• Serve as the primary point of contact for guests before, during, and after their stay.
• Ensure smooth communication with guests via phone, WhatsApp, email, and booking platforms.
• Manage guest check-ins and check-outs in coordination with the operations and housekeeping teams.
• Resolve guest issues or complaints promptly and professionally, ensuring a high level of satisfaction.
• Track guest feedback and implement improvements to enhance overall service quality.
• Maintain accurate guest records and ensure follow-up communication for repeat bookings and loyalty.

Social Media Management:

• Develop and implement a social media strategy to promote the brand and available apartments.
• Manage and grow the company’s social media presence across platforms (Instagram, TikTok, Facebook, X, LinkedIn).
• Create engaging content — videos, photos, reels, and posts — that highlight property features, guest experiences, and brand lifestyle.
• Respond promptly to comments, messages, and inquiries on social media channels.
• Collaborate with the operations and marketing teams to create promotional campaigns and special offers.
• Monitor analytics and engagement metrics to evaluate performance and guide content strategy.

Online Visibility & Booking Management:

• Manage property listings on online travel agencies (OTAs) like Airbnb, Booking.com, and Expedia.
• Ensure property details, descriptions, pricing, and availability are accurate and up to date.
• Optimize listings for better visibility, reviews, and conversion rates.
• Respond to guest inquiries and reviews on all booking platforms.

Brand Development & Marketing Support:

• Maintain brand tone and visual consistency across all digital and customer touchpoints.
• Support marketing initiatives such as influencer collaborations, photoshoots, or digital ad campaigns.
• Suggest innovative ways to enhance guest engagement and brand loyalty.
• Track competitors’ activities and propose strategies for market differentiation.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Marketing, Communications, or a related field.
• 3–5 years of experience in customer service, guest relations, or digital marketing — preferably in the hospitality or shortlet industry.
• Proven experience managing social media platforms and content creation.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent writing skills and a customer-first mindset.
• Proficiency in social media tools, Canva, basic video editing, and Microsoft Office/Google Suite.
• Familiarity with Airbnb, Booking.com, or other OTA platforms is an advantage