General Manager (GM) at Elvaridah

Job Summary

• The General Manager (GM) will oversee the overall operations, strategy, and profitability of the business, ensuring excellence in service delivery, operational efficiency, and client satisfaction.
• This role requires a strong leader with deep experience in catering, events management, or hospitality operations — capable of driving business growth while maintaining high service and quality standards.

Key Responsibilities
Strategic Leadership:

• Provide strategic direction for business operations, growth, and profitability.
• Develop and implement short- and long-term operational goals aligned with company objectives.
• Monitor business performance metrics and identify opportunities for process optimization and revenue growth.

Operations Management:

• Oversee daily operations across departments (kitchen, service, logistics, events, and client relations).
• Ensure smooth coordination of catering and event activities, from planning to execution.
• Develop and enforce standard operating procedures (SOPs) to ensure consistent quality and efficiency.
• Supervise inventory, procurement, and supplier relationships to maintain cost control and timely supply.

Financial & Business Management:

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor revenue, expenses, and profit margins; implement cost-control measures where necessary.
• Negotiate contracts with vendors, clients, and partners to optimize value.
• Identify and pursue new business opportunities, partnerships, and market expansion strategies.

Client & Guest Relations:

• Maintain excellent relationships with clients, ensuring expectations are exceeded at every engagement.
• Oversee handling of client feedback and complaints promptly and professionally.
• Drive customer retention strategies and maintain high satisfaction ratings.

Team Leadership & Development:

• Lead, train, and motivate departmental heads and staff to deliver top-quality service.
• Set performance goals and conduct regular evaluations and coaching sessions.
• Foster a positive, service-oriented culture with a strong focus on teamwork and accountability.

Compliance & Quality Assurance:

• Ensure adherence to health, safety, and hygiene standards in all operations.
• Maintain compliance with licensing, food safety, and hospitality regulations.
• Regularly review operational processes to ensure quality, safety, and efficiency.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an advantage).
• 7–10+ years’ progressive experience in the catering, events, or hospitality industry, with at least 3 years in a senior management role.
• Proven track record in operations management, client relations, and financial oversight.
• Strong leadership, communication, and interpersonal skills.
• Experience managing large teams and coordinating high-profile or large-scale events.
• Solid understanding of industry trends, customer expectations, and service standards.
• Proficiency in business management tools, scheduling software, and Microsoft Office Suite.