Jobs at Smash Technology

Job Summary

• The Branch Manager is responsible for overseeing the daily operations of the branch, driving business growth, ensuring excellent customer service, managing staff performance, and maintaining compliance with company policies and regulatory standards.

Key Responsibilities

• Oversee and manage the overall operations of the branch
• Develop and implement strategies to achieve business targets and profitability
• Monitor sales performance and drive revenue growth
• Ensure high levels of customer satisfaction and service delivery
• Supervise, train, and evaluate branch staff
• Prepare and manage budgets, reports, and financial statements
• Ensure compliance with company policies, procedures, and regulatory requirements
• Handle customer complaints and resolve issues promptly
• Build and maintain strong relationships with clients and stakeholders
• Coordinate with head office and other branches on operational matters
• Ensure proper documentation, record-keeping, and reporting.

Educational Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field
• Certification on Business Development Courses

Experience Requirements:

• 5–8 years of relevant work experience in operations, sales, or branch management
• At least 2–3 years in a leadership or supervisory role
• Experience in managing teams and driving business growth

Other Requirements:

• Strong integrity and professionalism
• Ability to adapt to a fast-paced business environment
• Willingness to travel when required
• Strong attention to detail and accountability
• Customer-focused mindset
• Good knowledge of the industry and market trends.

Required Skills:

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strategic thinking and problem-solving abilities
• Financial management and analytical skills
• Sales and business development expertise
• Decision-making and organizational skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office and relevant business software

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Job Summary

• The Customer Service Officer is responsible for handling customer inquiries, managing leads, and converting them into sales.
• This is a strictly office-based role with a strong emphasis on achieving monthly sales targets through effective customer engagement and follow-up.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Manage assigned leads and follow through to conversion
• Convert customer interactions into sales opportunities
• Achieve a minimum of 3 sales targets monthly
• Maintain a high lead-to-sales conversion rate
• Provide accurate information on products/services to customers
• Handle complaints and ensure prompt resolution
• Maintain proper records of customer interactions, leads, and conversions
• Follow up consistently with prospects to close sales
• Prepare daily and monthly performance reports.

Key Performance Focus

• Strict focus on meeting and exceeding monthly sales targets (minimum of 3 deals)
• Strong emphasis on lead generation to sales conversion
• Ability to close sales consistently from inbound and assigned leads
• Deliver measurable, result-driven outcomes.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Minimum of 4 – 7 years experience in customer service and/or sales roles
• Proven ability to meet or exceed sales targets
• Experience in handling leads and converting them into sales.

Other Requirements:

• Must be highly target-driven and performance-oriented
• Strong ability to work under pressure and meet deadlines
• No outdoor marketing required
• Self-motivated with a proactive approach to sales
• High level of professionalism and accountability
• Ability to work independently and within a team.

Required Skills:

• Strong communication and interpersonal skills
• Sales and persuasion skills
• Customer relationship management abilities
• Target-driven and result-oriented mindset
• Ability to follow up persistently and close deals
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Proficiency in Microsoft Office tools.

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Job Summary

• The HR / Admin Assistant provides comprehensive support to both the Human Resources and Administrative functions of the organization.
• The role is responsible for assisting with recruitment, maintaining employee records, coordinating office activities, and ensuring efficient day-to-day administrative operations.

Key Responsibilities

• Assist in end-to-end recruitment processes (job postings, screening, interview coordination).
• Maintain and update employee records, files, and HR databases.
• Support onboarding and offboarding processes, including documentation and asset tracking.
• Prepare HR-related documents such as employment letters, contracts, and reports.
• Handle staff inquiries and provide administrative support to employees.
• Support performance appraisal processes and HR initiatives.
• Ensure compliance with company policies and HR procedures.
• Manage office supplies, inventory, and procurement requests.
• Coordinate meetings, schedules, and appointments.
• Maintain proper filing systems (both physical and electronic).
• Handle internal and external correspondence (emails, memos, letters).
• Assist in organizing company meetings, trainings, and events.
• Ensure the office environment is organized, clean, and functional.
• Liaise with vendors, service providers, and external partners.

Requirements
Educational Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Relevant HR certification is an added advantage.

Experience Requirements:

• 3–5 years of experience in HR and / or administrative roles.
• Experience in recruitment and office administration is preferred.

Required Skills:

• Strong organizational and multitasking abilities
• Good communication and interpersonal skills
• High attention to detail and accuracy
• Basic knowledge of HR processes and administrative procedures
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
• Time management and ability to meet deadlines
• Ability to handle confidential information with discretion

Other Requirements:

• High level of professionalism and integrity.
• Strong teamwork and collaboration skills.
• Ability to work in a fast-paced environment.
• Willingness to learn and grow within the organization.
• Good problem-solving skills.