Customer Service Officer at Smash Technology

Job Summary

• The Customer Service Officer is responsible for handling customer inquiries, managing leads, and converting them into sales.
• This is a strictly office-based role with a strong emphasis on achieving monthly sales targets through effective customer engagement and follow-up.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Manage assigned leads and follow through to conversion
• Convert customer interactions into sales opportunities
• Achieve a minimum of 3 sales targets monthly
• Maintain a high lead-to-sales conversion rate
• Provide accurate information on products/services to customers
• Handle complaints and ensure prompt resolution
• Maintain proper records of customer interactions, leads, and conversions
• Follow up consistently with prospects to close sales
• Prepare daily and monthly performance reports.

Key Performance Focus

• Strict focus on meeting and exceeding monthly sales targets (minimum of 3 deals)
• Strong emphasis on lead generation to sales conversion
• Ability to close sales consistently from inbound and assigned leads
• Deliver measurable, result-driven outcomes.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Minimum of 4 – 7 years experience in customer service and/or sales roles
• Proven ability to meet or exceed sales targets
• Experience in handling leads and converting them into sales.

Other Requirements:

• Must be highly target-driven and performance-oriented
• Strong ability to work under pressure and meet deadlines
• No outdoor marketing required
• Self-motivated with a proactive approach to sales
• High level of professionalism and accountability
• Ability to work independently and within a team.

Required Skills:

• Strong communication and interpersonal skills
• Sales and persuasion skills
• Customer relationship management abilities
• Target-driven and result-oriented mindset
• Ability to follow up persistently and close deals
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Proficiency in Microsoft Office tools.