Jobs at Hilton Worldwide

Job Number: HOT0CBFC

Job Summary

• A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.

What will I be doing?

• A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Receive orders and serve customer requests completely in a timely manner
  • Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
  • Take food orders and assist the floor team with deliveries as required
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy, and well-prepared
  • Efficiently manage the proper settlement of all customer accounts
  • Answer guest queries in a polite and helpful manner

What are we looking for?

• A Bartender serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience within a cocktail bar environment
  • The ability to create classic cocktails
  • Flexibility in hours as you will be working rostered shifts, especially on weekends
  • Exceptional personal presentation and communication skills
  • Flexibility to respond quickly and positively to a range of work situations
  • Passion for delivering exceptional levels of guest service.

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About the Role

• A Chef de Partie is responsible for supervising team members and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls.

Responsibilities
What will I be doing?

• A Chef de Partie, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience.
• A Chef de Partie will also be required to assist with food cost controls.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure all food preparation meets standards
• Prepare and present high quality food
• Supervise staff
• Keep all working areas clean and tidy and ensure no cross contamination
• Prepare all mis-en-place for all relevant menus
• Assist in positive outcomes from guest queries in a timely and efficient manner
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Assist other departments wherever necessary and maintain good working relationships
• Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures
• Report maintenance, hygiene and hazard issues
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Be environmentally aware

Requirements
A Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role
• A current, valid, and relevant trade commercial cookery qualification (proof may be required)
• Strong coaching skills
• Ability and desire to motivate teams
• Excellent communication skills
• Achieved Basic Food Hygiene Certificate
• Supervisory experience
• Positive attitude
• Ability to work under pressure
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen experience in similar role
• Intermediate Food Hygiene
• Knowledge of current food trends.

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Job Description

• A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary.

What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel / leisure / retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling.