Jobs at MacTay Consulting

Job Description

• The Telesales Manager is responsible for leading and managing a team of Telesales Representatives to achieve sales targets and drive revenue growth.
• This role involves developing and implementing sales strategies, monitoring performance metrics, and providing coaching and training to the team.

Responsibilities

• Develop and implement sales strategies to achieve company targets and objectives.
• Manage and motivate a team of Telesales Representatives to meet individual and team sales goals.
• Monitor and evaluate telesales calls to ensure quality and adherence to company standards.
• Provide ongoing training and coaching to Telesales Representatives to improve their sales techniques and product knowledge.
• Conduct regular performance reviews and provide feedback to Telesales Representatives to enhance their performance.
• Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
• Analyze sales data and trends to identify areas for improvement and develop action plans accordingly.
• Prepare and present sales reports and forecasts to senior management.
• Stay updated with industry trends and competitor activities to identify new sales opportunities.
• Build and maintain strong relationships with key clients and partners to drive business growth..

Requirements

• Proven experience as Telesales Manager.
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

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Job Description

• Telesales Representative will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
• Ask questions to understand customer requirements and close sales.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Keep records of calls and sales and note useful information.
• Pass on leads to the outbound sales team if applicable.
• Upsell and cross-sell other products that may be useful for clients.

Requirements

• Proven experience as telesales representative.
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints.