Jobs at Alfred & Victoria Associates

Responsibilities

• Having comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors, quick comparing and contrasting of different competitive models and examination.
• Complete knowledge about the vehicles features, specifications must able to produce the catalog when the customer asked for it.
• You have to be aware of all the new vehicle inclusions and also complete knowledge about the models available in the inventory.
• Sales consultant must have to explain to the customers with benefits sometimes compare two models and help them derive the best choice.
• Ability to understand the client requirements and provide solutions based on their requirement as you need to explain about the features of certain vehicles that suits customer needs.
• Effectively communicate the quotes through proper communication channels such as emails
• Follow up with the customers who have visited the showroom, or those whom the consultant had gone to visit personally in their home.
• Ability to create sales through giving quality information that matches the needs of the customers.
• Must be knowledgeable in knowing all the dealership sales process.

Academic Qualifications

• Candidates should possess HND / B.Sc Degrees in Marketing / Social Science or related fields
• 2 - 3 years prior work experience in a sales/client relationship management role.

Key Skills & Competencies:

• Being calm when dealing with customer complaints and issues.
• Working well as part of a bigger sales team but also be able to deliver and work independently.
• Giving professional presentations.
• Strong negotiating and selling skills.
• Be well-groomed and presentable.
• Having excellent people’s skills and intuitive to clients’ needs.

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Responsibilities

• Analyze Device and Classify Areas for Enhancement
• Testing the performance of existing wireless networks.
• Analyzing RF broadcasting equipment and suggesting improvements.
• Using computer software to design RF installations for new wireless networks.
• Troubleshooting network issues.
• Conducting laboratory tests on RF equipment.
• Design new Wireless Networks RF Plans
• Ensure Regulatory Standards are met
• Problem-solving and troubleshooting.
• Fixed Wireless Network Planning and optimization.
• Capacity Dimensioning and Design.
• Interference Analysis.
• Ensure the best QOS delivered for the last mile end user.
• Perform routine audits of network parameters and recommend remedial action where necessary.
• Handle and monitor the performance of new upgrades on the network.
• Enhance the Performance of Present Wireless Networks.
• Have the ability to work in a team and Prioritize workload.

Requirements

• Candidates should possess a Bachelor's Degree with 3-5 years of experience.

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Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship

Responsibilities

• Report to the Head of Department.
• Respond to client complains in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 3-5 years experience.