Arrears Management Officer at Baobab Microfinance Bank

Job Summary

• The overall objective of the Arrears Management Officer is to manage institutional arrears and recovery operations to minimize losses arising from default through efficient and effective implementation of arrears management processes, collateral management systems, and recovery through the legal system.

Job Responsibilities

• Monitoring the daily arrears position of the portfolio from PAR30 by reviewing/generating necessary reports and following up with credit staff.
• Assessing the quality of the credit exposure portfolio and concentration of risks, business sectors, currencies, maturity, products, amounts, branches, market, etc., and identifying the general and specific reasons for PAR growth.
• Supervising and monitoring the loan officers under the “lending stop” or “recover lending “measures.
• Monitoring and analyzing overdue situations and collection/recovery activities at the branch level to ensure that all needed collection/recovery steps are undertaken for 60 Days overdue.
• Reviewing the overdue loans in the portfolio of loan officers, recovery officers, and legal department, and conducting recovery committees (including headoffice and legal recovery committees) according to credit procedures.
• Coordinating communication with the legal department on problem creditexposures for legal recovery.
• Supporting legal recovery committees and conducting follow-up on loan recovery actions for all problem loans in the legal department.
• Monitoring executions and coordinating follow-up on all recovery committee decisions.
• Monitoring and ensuring that all demand notices are served with appropriate actions as contained in the demand notices.
• Coordinate the confiscation of collateral and ensure that it is sold on or before 180 days.
• Supporting branches, Portfolio Managers in daily recovery activities, including random visits to overdue clients.
• Preparing and submitting to management all necessary reports about PAR 30 Days and above, written off loan portfolio, and collections of repayment, collaterals, results, and productivity of all staff under stop and recovery measures.

Other duties and responsibilities:

• Organizing regular PAR and recovery-relevant meetings to exchange information amongst Regional Managers, branch management, and Portfolio Managers to discuss challenges and provide solutions.
• Weekly/monthly/quarterly departmental meetings.
• Recovery committees according to branches and the head Office schedules.
• Ad hoc Meetings to share and seek information for decision-making.
• Reviewing procedures and operations on arrears management, identifying process weaknesses and operational risks, and suggesting improvement solutions
• Coordinate the activities of External Recovery Agents – from reporting, computations of collections, feedback/ escalations, and payments.

Required Skills

• 3 years of work experience in branch management, risk management, or as head of a sector/unit
• Must have a thorough knowledge of credit, recovery, risk policies, procedures, standards, processes, and all risk management-related tools and IT support systems.
• Professional, ethical, and discretion when dealing with confidential information.
• Committed, responsible, and able to work under pressure and in limited time frames.
• Ability to carry out the work on an independent basis as well as in working groups and teams.
• Good valuation of collateral and loan foreclosure methodology
• Computer literacy: Microsoft Word and Excel.