ZOA is an international relief and recovery organization supporting vulnerable people affected by violent conflicts and natural disasters in fragile states, by helping them to realize dignified and resilient lives.
ZOA operates in more than 15 countries, in difficult locations where our field staff directly provides assistance to the most vulnerable victi...
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Key Responsibilities
Program Implementation:
- Plan and implement field-level agronomy activities in line with project objectives.
- Deliver technical support to farmers on crop production, soil fertility, pest and disease control, and post-harvest handling.
- Organize and facilitate farmer field schools (FFS), on-farm demonstrations, and training sessions.
- Promote adoption of climate-resilient and sustainable agriculture practices.
Community Engagement & Support:
- Mobilize and support farmer groups, cooperatives, and community-based organizations.
- Provide ongoing mentorship and extension services to targeted beneficiaries.
- Work closely with community leaders, local authorities, and agricultural extension officers.
Monitoring & Evaluation:
- Collect and document field data on planting, yield performance, and farming practices.
- Contribute to project reporting, assessments, and learning activities.
- Ensure timely submission of activity reports, success stories, and case studies.
Coordination & Collaboration:
- Collaborate with other technical teams (livelihoods, WASH, nutrition) for integrated programming.
- Participate in planning meetings, reviews, and stakeholder coordination platforms.
- Support input distribution, seed trials, and agro-input vendor linkage when required.
Requirements
- Bachelor’s degree in Agronomy, Crop Science, Agricultural Science, or a related field.
Identity:
- The candidate is expected to fully support the vision and mission of ZOA.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme locations and stay with project implementation team for further guidance and support.
Salary and other terms of employment
- Attractive and Negotiable.
go to method of application »
Main Duties and Responsibilities
- Facilitate planning, organizing and management of agribusiness and VSLA related activities
- Conduct awareness on VSLA and income generation activities among school communities and local leaders at program related near school communities.
- Develop work plans to ensure effective implementation of both agribusiness skills training and VSLA trainings and related activities.
- Motivate individuals to form in VSLA groups and facilitate the identification and formation of VSLA groups directly linked to the target primary school communities.
- Facilitate the identification and formation of income-generation groups among program participants.
- Identify opportunities for youth to start their own VSLA and/or agriculture production group.
- Keep up to date with development issues and trends with regard to income generation, small business, VSLA, community development in Borno state.
Technical advice and skill development:
- Facilitate establishment of village saving and loan groups among beneficiaries.
- Train beneficiaries on VSLA methodology, including group governance and leadership, rapid appraisal of income generating activities.
- Organize and monitor the establishment of VSLA groups with particular focus on women’s participation and leadership.
- Oversee and monitor the VSLA groups on share purchases, social contributions, borrowing and repayment of loans to ensure proper documentation and recording of VSLA procedures.
- Ensure timely procurement of and delivery of right quality and quantity of VSLA kits.
- Identify technical capacity and challenges for beneficiaries, skills and knowledge they have in income generation, livelihood activities, VSLA and business activities.
- Identify and train Community Based Trainers at community level to teach and mentor VSLA members.
- Assist in solving any conflicts within VSLA group members and motivate people to advocate for themselves.
Monitoring:
- Conduct regular follow up visits to VSLA groups and their income-generation groups to ensure application of good practices and provide technical advice and mentoring.
- Track progress of the VSLA groups, income-generation groups and keep records.
- Carry out quarterly meetings with beneficiary groups to assess performance at the community and program level.
- Facilitate data collection on groups, members to VSLA, and manage the information flow to the Senior VSLA and Agribusiness Project Officer and Monitoring and Evaluation Officer.
- Support the preparation of VSLA and income-generation groups’ monitoring plans to measure their own progress.
- Consolidate and compile monthly, quarterly and annual reports, inclusive of success stories and lessons learned.
- Share experiences with other organizations or groups promoting VSLA practices.
- Communicate learnings highlighting key achievements with a focus on the outcome/impact of VSLA on marginalized group members.
Requirements
- A Bachelor’s Degree in Economics, Business Administration, Finance, Rural Development, Microfinance, Sociology, or a related field.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special Conditions
- Frequent travel to in field locations within the programme area, and to other ZOA programme locations and stay with project implementation team for further guidance and support.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016 especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs.
- ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
Responsibilities
- Visiting sites and ensure quality assurance of shallow borehole construction being delivered and adherence to design specifications.
- Assist the drilling team to map out/ identify high yielding points within the region in Bama.
- Assist the line manager in the selection, design and construction of water systems, using ground water, including abstraction and distribution.
- Considering different maintenance mechanisms, ensuring that they are appropriate to the local context and cultural norms and that facilities are sustainable in collaboration with the relevant stakeholders;
- Preparing training tools on relevant technical topics and conduct onsite trainings farmers on borehole operation and maintenance.
- Assisting the line manager in the development of technical guidelines and tools;
- Assessing areas for improvement and recording lessons learnt for future activities;
- Ensure the involvement of state ministry of water resources and update the borehole database together with RUWASSA.
Requirements
- B.Sc. or B.Eng Degree in Civil, Mechanical, Electrical, Chemical, or Computer Engineering, depending on the field.
Identity:
- The candidate is expected to fully support the vision and mission of ZOA.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme
- locations and stay with project implementation team for further guidance and support.
go to method of application »
Key Responsibilities
Field Implementation:
- Assist in organizing and conducting livestock activities such as vaccination, deworming, and treatment campaigns.
- Support the distribution of livestock inputs (e.g., feed, medication, livestock kits).
- Help deliver training and sensitization sessions to community members on animal husbandry, livestock care, and biosecurity.
- Work with local veterinary authorities and community animal health workers to provide extension support.
Community Engagement:
- Mobilize target communities and livestock keepers for project activities.
- Maintain good relationships with local leaders, livestock owners, and partners.
- Help identify and register beneficiaries following project targeting criteria.
Monitoring & Reporting:
- Collect field-level data and report on livestock health conditions, project progress, and challenges.
- Keep accurate records of all livestock services and distributions.
- Assist in preparing weekly or monthly activity reports.
Coordination & Support:
- Collaborate closely with Livestock Officers, Agricultural teams, and M&E staff.
- Participate in coordination meetings and contribute to planning sessions.
- Perform any other duties assigned by the supervisor to ensure smooth project delivery
Requirements
- National Diploma (ND) or Certificate in Animal Health, Animal Science, Veterinary Technology, Livestock Production, or related fields.
Identity:
- The candidate is expected to fully support the vision and mission of ZOA.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme locations and stay with project implementation team for further guidance and support.
Salary and other terms of employment
- Attractive and Negotiable.
go to method of application »
Key Responsibilities
- Support the design, coordination, and implementation of peacebuilding activities and projects aligned with program objectives.
- Conduct participatory conflict and conflict sensitivity analyses to identify drivers of instability and opportunities for peace.
- Establish and support peacebuilding committees, including vulnerable groups such as women, youth, IDPs, and returnees, providing training on negotiation, mediation, and non-violent conflict resolution.
- Facilitate community dialogues, workshops, and forums to promote understanding, social cohesion, and conflict-sensitive programming.
- Monitor project progress, identify challenges, and propose adaptive measures to ensure effective implementation.
- Foster strong relationships with community members, local authorities, security providers, and other stakeholders to coordinate activities and avoid duplication.
- Contribute to the development of project proposals, budgets, and reports.
- Support capacity building of local partners and community groups engaged in peacebuilding.
- Promote the integration of peacebuilding principles across related humanitarian and development interventions.
Additional Functions (depending on organization):
- Produce analytical reports, policy papers, and lessons learned on peacebuilding.
- Support compliance, reporting, and financial management related to peacebuilding programs.
- Engage in partnerships with relevant stakeholders.
- Mainstream gender and youth considerations into peacebuilding efforts.
- Monitor conflict trends and advise leadership on emerging peacebuilding opportunities and threats.
- This role requires strong facilitation, communication, and conflict analysis skills, with the ability to work collaboratively in complex and sensitive environments to foster sustainable peace and social cohesion
Requirements
- A Bachelor’s Degree in Peace and Conflict Studies, International Relations, Political Science, Development Studies, Sociology, or other related Social Sciences.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special Conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme locations and stay with project implementation team for further guidance and support.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016, especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs. ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
- Position is opened for National Candidates.
Responsibilities
- Lead the planning and implementation of monitoring, evaluation, accountability, and learning (MEAL) activities in line with project objectives.
- Develop MEAL frameworks, tools, and data collection methodologies for effective program tracking.
- Ensure that cross-cutting issues such as participation, gender, age and disability are effective. Addressed/mainstreamed in all project implementations as part of ensuring accountability Assessments, surveys, and evaluation
- Facilitate and/or coordinate all country assessments, evaluations and performance evaluation tasks including planning and reporting on the same.
- Assist in the development of TOR for external surveys and consultant recruitments/selection..
- Timely plan and initiate all pre- and post-intervention assessments, KAP surveys, After Action Reviews, Post Distribution Monitoring and Real-Time Evaluation of emergency programmes.
- Conduct regular field visits to monitor project implementation, data quality, and beneficiary feedback.
- Support data collection, cleaning, analysis, and timely reporting of project indicators.
- Train and build the capacity of project staff and community volunteers on MEAL tools and practices.
- Work closely with program teams to integrate MEAL findings into program planning and implementation.
- Ensure accountability mechanisms such as feedback and complaints handling systems are functional and accessible.
- Support the development and documentation of success stories, lessons learned, and case studies.
- Contribute to donor reports and ensure that data is accurately reflected.
- Participate in periodic project reviews and evaluations.
Requirements
- Bachelor’s degree in Statistics, Social Sciences, Development Studies, or related field.
- At least 3 years of experience in MEAL or a similar role within the humanitarian or development sector.
- Proven experience in designing and implementing M&E systems and tools.
- Strong data analysis skills using software like Excel, Kobo, SPSS, RedRose or Power BI.
- Experience in facilitating training and capacity-building activities.
- Knowledge of accountability mechanisms and feedback handling systems.
- Excellent communication and report writing skills.
- Fluency in English; local language proficiency is an asset.
Skills:
- Flexible and adaptability;
- Interpersonal and cross-cultural sensitive;
- Able to work under pressure and with strict deadlines;
Behaviour & Attitude:
- Able to work in a sometimes fluid and insecure environment.
Special Conditions:
- Frequent travel to in-field locations within the programme area, and to other ZOA programme locations, and stay with the project implementation team for further guidance and support.
Salary And Other Terms of Employment
- Attractive and Negotiable.
go to method of application »
Key Responsibilities
Field Activity Support:
- Assist in the establishment of demonstration plots, farmer field schools (FFS), and training sessions on crop production.
- Support input distribution (seeds, fertilizers, tools) and provide basic technical follow-up with farmers.
- Promote climate-smart and sustainable agriculture practices among smallholder farmers.
- Assist in identifying and mobilizing project beneficiaries based on set criteria.
Community Engagement:
- Work closely with community leaders, agricultural groups, and extension agents to support implementation.
- Facilitate regular farmer group meetings and engage in sensitization on agronomic practices.
- Help resolve challenges and report feedback from the community to the project team.
Monitoring and Reporting:
- Collect and submit field data on planting, crop performance, and challenges using templates or mobile data tools.
- Keep accurate records of attendance, distributions, and training sessions.
- Provide weekly updates and assist with the preparation of project reports and case studies.
Coordination & Teamwork:
- Work collaboratively with Livelihoods, M&E, and other technical teams to ensure integrated program delivery.
- Participate in regular team planning meetings, reviews, and learning events.
- Perform other relevant tasks assigned by the supervisor.
Requirements
- Diploma or Certificate in Agronomy, Crop Production, Agricultural Science, or related discipline
Experience:
- Experience with NGO/development projects, particularly in community-based agriculture or food security interventions.
Skills & Competencies:
- Knowledge of crop production, pest and disease management, and soil fertility.
- Practical skills in working with farmer groups, input delivery, and field demonstrations.
- Ability to communicate effectively with rural communities and facilitate farmer training.
- Basic proficiency in data collection tools (paper or digital like Kobo Toolbox).
- Fluency in local language(s) and at least basic spoken and written English.
Other Requirements:
- Willingness to travel frequently to remote field locations.
- Motorcycle riding skills with a valid license may be required.
- A team player with good interpersonal skills, patience, and flexibility.
- Commitment to inclusive, gender-sensitive, and climate-resilient programming.
Identity:
- The candidate is expected to fully support the vision and mission of ZOA.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme locations and stay with project implementation team for further guidance and support.
Salary and other terms of employment
- Attractive and Negotiable.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016 especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs.
- ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
Responsibilities
- Ensure quality of nutrition screening for children under-5 conducted by Community Nutrition Mobilizers in target Communities.
- Provision of Outreach OTP Services in target communities together with the outreach team.
- Ensure quality of IYCF counselling sessions provided individual level and group sessions
- Ensure quality cooking food demonstration sessions are conducted in Project supported Communities.
- Ensure that community nutrition interventions (MUAC screening and Referral, IYCF (MSGs, food demonstrations) and hygiene promotion are integrated
- Build capacity of CNMs/ field Assistants and Mother Leaders by providing on-the-job training on CMAM and IYCF.
- Support Project level nutrition assessment/surveys as approved by Donor.
- Support quality data collection of activities conducted in the Communities.
- Promote increasing awareness of appropriate nutrition behaviours in project communities by ensuring behaviour change materials are visible in FFP supported communities and health facilities.
- Ensure quality and timely reporting on all areas of implementation
- Liaise closely with the MEAL team so as to understand the project outcomes
- Support the development of case studies and success stories from programme implementation.
- Any other additional responsibility as communicated by the supervisor.
Requirements
- Minimum of a High School Diploma or equivalent;
- An associate’s Degree in Nutrition, Health, Wellness, or a related field is often preferred.
Identity:
- The candidate is expected to fully support the vision and mission of ZOA.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme
- locations and stay with project implementation team for further guidance and support.
Salary and other terms of employment
Attaractive and Negotiable.
go to method of application »
Main Duties and Responsibilities
- Lead the planning, implementation, monitoring, review, and evaluation of Livestock activities (including Provision of Feed/Fodder, Restocking of small ruminants (Goats), Animal health service, and capacity building for Community Animal Health Workers (CAHWs))
- Develop a detailed project work plan guiding the project activities implementation and regularly update to monitor project progress towards effective project management.
- Initiate and carry out timely monitoring of beneficiary’s selection, verification, provision of livestock supports, and CAHWs activities and supports for the project.
- Ensure that all CAHWs and animal health technicians provide services of high quality to the livestock owners in the project area.
- Identify the necessary drugs and kits for animal health service provision.
- In collaboration with the Borno state ministry of Agriculture, facilitate conduction of training for CAHWs and ensure that it is delivered accordingly. Supervise and document training activities designed to enhance the capacity of the community animal health workers.
- Identify relevant animal feed and supply to the needy livestock herders as the project document.
- Prepare and review quarter and project lifetime activity plans and budget for the project under implementation.
- Closely work with supervisor and M&E team during the development of monitoring tools/measuring indicators, milestones development, and monitoring/ reporting of output and outcome in his/her area assigned.
- Prepare and submit weekly, monthly, quarterly activity plans and reports of the project, and submit to his/her supervisor on time.
- Identify the direct target beneficiaries of the project in collaboration with the local community representatives and stakeholders from the government.
- Mainstream gender, protection, safeguarding and inclusion within the intervention, with advice from the protection and inclusion focal person.
- Represent the office in matters related to the project in the meetings for knowledge sharing when delegated.
- Work closely with all stakeholders and ensure the community participation in the project activities.
- Work closely in a team with other project officers and contribute to the maximum of his /her knowledge to the project team in his/her areas of profession as deemed necessary.
- Perform other functions as requested by the immediate supervisor.
Strategy & Vision:
- Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
- Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
Program Management:
- Ensure that program implementation is responsive to communities and partners and consistent with ZOA’s relevant program guidelines, principles, values, quality standards and strategic plan.
- Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
- Develop partners’ MoUs and contracts & oversee a training program for program partners.
- Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
- Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
- Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and ZOAs’ policies and procedures.
Finance & Compliance Management:
- Ensure compliance with donor and ZOAs regulations related to emergency programming.
Influence & Representation:
- Identify, build and manage collaborative partnerships with donors, local governments and other stakeholders.
- Communicate effectively to ensure overall project targets and donor obligations are met.
Requirements
- Bachelor’s Degree in Animal Science, Veterinary Medicine, Livestock Production, or a closely related field.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special Conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme locations and stay with project implementation team for further guidance and support.
Salary and other terms of employment
Attractive and Negotiable.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016 especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs.
- ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
Responsibilities
- Assist in conducting regular safety and security risk assessments across project sites and facilities.
- Support the development, implementation, and enforcement of security policies, procedures, and emergency response plans.
- Monitor access control systems, visitor logs, and security equipment to ensure proper functioning and adherence to protocols.
- Coordinate with security personnel and local authorities to address security incidents or concerns promptly.
- Conduct safety and security briefings and training sessions for staff and visitors.
- Assist in incident reporting, documentation, and follow-up investigations.
- Support the management of security-related logistics, including communication devices, security equipment, and transportation arrangements.
- Maintain up-to-date knowledge of local security dynamics and provide timely security updates to relevant teams.
- Promote a culture of safety and security awareness throughout the organization.
- Assist in ensuring compliance with organizational and donor security requirements and standards.
Requirements
Identity:
- The candidate is expected to fully support the vision and mission of ZOA.
Behaviour & Attitude:
- Flexible and adaptability;
- Interpersonal and cross cultural sensitive;
- Able to work under pressure and with strict deadlines;
- Able to work in a sometimes fluid and insecure environment.
Special conditions:
- Frequent travel to in field locations within the programme area, and to other ZOA programme
- locations and stay with project implementation team for further guidance and support.
Salary and other terms of employment
Attaractive and Negotiable.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016, especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs. ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
- Position is opened for National Candidates.
Responsibilities
- Support the implementation of the EMAP (Engaging Men through Accountable Practice) approach within the community to prevent GBV and promote gender equality.
- Facilitate structured EMAP sessions with male participants in targeted clusters, ensuring adherence to the EMAP curriculum and methodology.
- Mobilize and register male participants in collaboration with local peace committees (LPCs), religious leaders, and protection staff.
- Promote positive masculinity, respectful behaviors, and support for women and girls through guided reflection and group dialogues.
- Support the delivery of training and sensitization sessions on EMAP, gender equality, GESI, and GBV prevention in schools, communities, and with government stakeholders.
- Work closely with peacebuilding teams to integrate EMAP into broader social cohesion and conflict resolution interventions, including joint EMAP-driven mediation and dialogue forums.
- Contribute to the organization of awareness-raising campaigns and cultural activities (e.g., edutainment events, market day sensitizations) that promote peaceful coexistence and challenge harmful gender norms.
- Participate in monitoring and evaluation of EMAP activities including session attendance tracking, feedback collection, and behavioral change observations.
- Contribute to the documentation of success stories, lessons learned, and challenges to inform program improvement.
Requirements
- Diploma or degree in Social Work, Psychology, Gender Studies, Peacebuilding, or a related field.
- Minimum of 2 years of experience facilitating male engagement or gender-transformative programming, preferably in GBV prevention or peacebuilding.
- Knowledge and experience with the EMAP model or similar structured behavior change approaches.
- Strong facilitation and interpersonal skills, particularly in engaging male community members on sensitive topics.
- Proven ability to build trust, manage group dynamics, and promote reflective dialogue.
- Understanding of gender equality, GBV, GESI (Gender Equality and Social Inclusion), and protection principles.
- Experience working with community-based structures (e.g., LPCs, peace clubs, youth groups) and local leaders.
- Fluency in English and local languages (e.g., Hausa, Kanuri); ability to adapt messaging to local context.
- Strong commitment to safeguarding, accountability, and inclusion.
Skills:
- Flexible and adaptability;
- Interpersonal and cross-cultural sensitive;
- Able to work under pressure and with strict deadlines;
Behaviour & Attitude:
- Able to work in a sometimes fluid and insecure environment.
Special Conditions:
- Frequent travel to in-field locations within the programme area, and to other ZOA programme locations, and stay with the project implementation team for further guidance and support.
Salary And Other Terms of Employment
- Attractive and Negotiable.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016, especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs. ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
- Position is opened for National Candidates.
Responsibilities
- Support the setup and management of the Complaints and Feedback Mechanism (CFM) in target communities, ensuring accessibility, confidentiality, and responsiveness.
- Operate and monitor CFM channels such as help desks, suggestion boxes, toll-free lines, and in-person reporting systems during activity implementation and distributions.
- Receive, document, and follow up on feedback and complaints in accordance with the project’s accountability framework and referral procedures.
- Work closely with community structures (e.g., PMCs, LPCs, and CMCs) to raise awareness about the right to give feedback and the availability of CFM services.
- Support the timely referral of sensitive protection-related cases (e.g., GBV, SEA, safeguarding) to relevant protection actors through established pathways.
- Contribute to feedback trend analysis to inform program adaptation and conflict-sensitive responses, particularly in agriculture, income generation, and nutrition interventions.
- Ensure CFM tools and practices are gender-sensitive, culturally appropriate, and inclusive of persons with disabilities, IDPs, and marginalized groups.
- Participate in participatory planning meetings and community reflection sessions to support inclusive decision-making and responsiveness to community priorities.
- Prepare weekly and monthly summaries of complaints, feedback, and action taken, and share with the Project Manager as required.
- Maintain a safe, respectful, and neutral approach when dealing with all feedback providers.
Requirements
- Diploma or degree in Social Work, Development Studies, Communications, or a related field.
- At least 1–2 years of experience in humanitarian accountability, community feedback handling, or protection-related roles.
- Familiarity with safeguarding, protection and referral procedures.
- Strong interpersonal, listening, and communication skills with demonstrated ability to engage respectfully with diverse groups.
- Ability to manage sensitive data with confidentiality and professionalism.
- Basic skills in data entry, report writing, and using digital or paper-based tracking tools.
- Fluency in English and local languages (e.g., Hausa, Kanuri) is required.
- Commitment to humanitarian principles, accountability to affected populations, and gender and social inclusion.
Skills:
- Flexible and adaptability;
- Interpersonal and cross-cultural sensitive;
- Able to work under pressure and with strict deadlines;
Behaviour & Attitude:
- Able to work in a sometimes fluid and insecure environment.
Special Conditions:
- Frequent travel to in-field locations within the programme area, and to other ZOA programme locations, and stay with the project implementation team for further guidance and support.
Salary And Other Terms of Employment
- Attractive and Negotiable.
go to method of application »
ZOA’s Programme in Nigeria
- ZOA has been working in Borno State in Nigeria since 2016, especially in 10 LGAs in Borno State and 3 LGAs in Yobe State.
- We reach out to the internally displaced persons and vulnerable host communities with emergency humanitarian & early recovery assistance to meet their needs. ZOA Nigeria focuses on Food Security & Livelihoods, WaSH, Education.
- Position is opened for National Candidates.
Responsibilities
- Support the planning and facilitation of Community-Based Participatory Planning (CBPP) processes, including village-level inception meetings, co-facilitation teams, and reviews of community asset maps and priorities.
- Mobilize and engage diverse community members — including IDPs, host communities, women, youth, persons with disabilities, and repentant individuals — to actively participate in project activities.
- Assist in the formation and revitalization of community structures (e.g., Local Peace Committees, Water Management Committees, Natural Resource Management Committees, Farmer Groups, and VSLAs).
- Facilitate sensitization and awareness sessions on project objectives, selection criteria, entitlements, work norms, and community responsibilities, using inclusive and culturally appropriate communication methods.
- Support the coordination and documentation of community-led planning sessions, participatory monitoring meetings, and local reflection exercises, including in asset governance and sustainability planning.
- Promote inclusive participation during activities by mobilizing households, tracking participation, and reinforcing work norms and protection standards in coordination with field teams.
- Collaborate with protection, MEAL, and gender teams to strengthen accountability mechanisms and ensure community understanding of feedback systems, protection pathways, and PSEA referral processes.
- Assist in organizing community-level events including peacebuilding forums, edutainment activities and cultural exchange initiatives to reinforce social cohesion and peaceful coexistence.
- Contribute to safety audits, community consultations, and awareness campaigns related to safeguarding, GBV, inclusion, and environmental conservation.
- Participate in data collection, beneficiary verification, and community feedback gathering to support program adaptation and inclusive service delivery.
- Document and report on community feedback, key meetings, and success stories in collaboration with MEAL and program staff.
Requirements
- Diploma or degree in Community Development, Social Sciences, Development Studies, or related field.
- Minimum of 2 years’ experience in community mobilization, engagement, or participatory development, preferably in humanitarian or recovery contexts.
- Proven ability to facilitate inclusive and participatory meetings, especially involving women, youth, persons with disabilities, and vulnerable households.
- Familiarity with Community-Based Participatory Planning (CBPP) and local governance mechanisms.
- Experience working with community structures and supporting accountability systems (feedback and complaints, safeguarding, PSEA, etc.).
- Strong interpersonal, communication, and facilitation skills, with sensitivity to power dynamics and cultural norms.
- Basic skills in reporting, documentation, and data collection.
- Fluency in English and the local language (e.g., Kanuri, Hausa).
- Demonstrated commitment to inclusion, protection, and gender equality.
Skills:
- Flexible and adaptability;
- Interpersonal and cross-cultural sensitive;
- Able to work under pressure and with strict deadlines;
Behaviour & Attitude:
- Able to work in a sometimes fluid and insecure environment.
Special Conditions:
- Frequent travel to in-field locations within the programme area, and to other ZOA programme locations, and stay with the project implementation team for further guidance and support.
Salary And Other Terms of Employment
- Attractive and Negotiable.
Method of Application
Use the link(s) below to apply on company website.
Note
- If you have questions about this vacancy, you can contact Musa Yaro, Office Manager, email recruitment.nigeria@zoa.ngo
- ZOA operates with an equal opportunities policy and is committed to diversity in the workplace.
- Qualified women and men, and cultural backgrounds, and candidates with disabilities are welcome to apply.
- We are here for our neighbors in need, who are suffering in this broken world.
- Position is opened for National Candidates
- CV’s of no more than 4-5 pages in length are appreciated.
- ZOA is committed to building a diverse and inclusive team and strongly encourage applications from qualified female candidates and persons with disabilities.
- Please provide at least 3 references related to your previous employment listed in the application.
- References of previous positions held should not be older than five years.
- Please note that ZOA carries out background and reference checks (including COTER) for all candidates as part of the recruitment process.
- As ZOA participates in the Inter-Agency Misconduct Disclosure Scheme, all reference checks include a written questionnaire: the “Statement of Conduct”, which will be sent to past employers regarding Misconduct (such as sexual exploitation, abuse or harassment).
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