Job Offers at MTN Nigeria

Reports To: Manager - Customer Acquisition and Compliance Lagos

Division: Sales and Distribution

Mission:

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel performance.

Description:

• Evaluate performance measured against SIM registration channel objectives  in the following areas:
  • Trade Partner and Customer Acquisition AND compliance Partners
  • Walk-in-Centers
  • Mobile Lite 
  • Connect Stores and Connect Points
  • Other Sim Registration Agents (Pentagon).
• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
• End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
• Attend regulatory meetings at state level and share outcome with regional leadership

Education:

• First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

3-7 years work experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization:
• Project planning and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

go to method of application »

Reports To: Manager - Public Sector

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of an Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated public sector and corporate accounts within the framework of agreed account development plans that meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process, from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industries to identify new prospects or opportunities for the corporate sales department.
• Prepare and present all corporate sales (weekly and monthly), contractual documentation, and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industries to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries, and complaints; escalate and troubleshoot where necessary.
• Build in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles in order to develop and implement solutions to meet their strategic corporate needs.
• Maintain excellent partnership relationships with customers based on trust and an in-depth understanding of the customers’ business.
• Assist customers in understanding the value proposition and differentiations of MTN data products and services.

Education:

• First degree in related discipline 
• Fluent in English 

Experience:

• 3–7 years of experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization

go to method of application »

Reports To: General Manager - Regional Operations West

Division: Sales and Distribution

Mission:

• To implement the sales strategy within the regional environment to ensure that regional targets across the full range of products is achieved.
• To manage and lead the regional sales managers towards sales, distribution and availability of MTN products and drive MTNN’s growth aspirations

Description:

• Provide leadership to the sales and distribution team in the region.
• Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
• Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
• Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
• Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
• Ensure a consistent customer experience across all retail formats in the territory.
• Responsible for the regional OPEX and P&L.
• Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
• Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
• Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
• Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
• Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
• Coach and train the sales channel team in the region to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Education:

• A first degree in Economics, Business Administration, Commerce or any Social Science degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English and language of country preferable

Experience:

9-17 years’ work experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage

go to method of application »

Reports To: Manager - Marketing Analytics

Division: Enterprise Business

Mission:

• To provide professional in-life product management and value pricing inputs to the creation and maintenance of the Enterprise Solutions sales strategy and plan that will deliver shareholder value.

Description:

• Provide professional input and advice in developing ES pricing strategy and plan.
• Use market analysis data, customer satisfaction data and internal service costing data to develop and manage value-based pricing and pricing strategies across the full range of Enterprise Solutions products, working with product managers, product development managers and finance managers.
• Business case development - Evaluate the impact of various management proposals, provide supporting data and information for decision support.
• Incorporate business rules within financial models to enable the effective evaluation of the product. 
• Prepare pricing and proposition documents for management approval as per agreed process design.
• Competitive Intelligence - Monitor market events and capture, store and track product /service pricing information and provide insight and data to support management decision-making.
• Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.
• Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation.

Education:

• First degree in any related discipline 
• Fluent in English

Experience:

3-7 years’ experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Financial Management or Product Evaluation experience
• Experience in Financial Modeling
• Excellent analytical skills with experience using Microsoft Excel, SQL etc.
• Experience in product management and value pricing is desirable
• Experience in Project Administration/Coordination preferably in a telecom environment