Account Partner - Public Sector at MTN Nigeria

Reports To: Manager - Public Sector

Division: Enterprise Business

Mission:

• To provide professional account management inputs to the creation and maintenance of an Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated public sector and corporate accounts within the framework of agreed account development plans that meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process, from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industries to identify new prospects or opportunities for the corporate sales department.
• Prepare and present all corporate sales (weekly and monthly), contractual documentation, and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industries to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries, and complaints; escalate and troubleshoot where necessary.
• Build in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles in order to develop and implement solutions to meet their strategic corporate needs.
• Maintain excellent partnership relationships with customers based on trust and an in-depth understanding of the customers’ business.
• Assist customers in understanding the value proposition and differentiations of MTN data products and services.

Education:

• First degree in related discipline 
• Fluent in English 

Experience:

• 3–7 years of experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization