Jobs at CrowdForce

About Role 

• This role is required to ensure that all administration and facility management systems efficiently drive the company to meet its stated goals.
• This role ensures that the enabling environment is created for employees of Crowd Force to thrive. You will also support Crowd Force’s Finance and Accounting functions.

Principal Duties / Tasks and Responsibilities
Office Administration, Documentation, Logistics and Facility Management:

• Ensure travel arrangements, accommodation, airport pick up and other essential duties are done and as when required. 
• Drive all aspects of Crowd Force’s facility management systems inclusive of backup and real time power provision.
• Ensure efficient and effective office & staff equipment maintenance systems, signage and landscape management.
• Coordinate the disposal of all Crowd Force’s assets.
• Plan and oversee renovation and remodeling activities in Crowd Force offices.
• Coordinate cleaning, catering and parking services.
• Organizing security and general administrative services.
• Ensuring that facility meets good health and security standards
• Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
• Plan budgets and schedule facility modifications, including cost estimates.
• Manage preventive maintenance of facility equipment and office equipment like air conditioners, printers and vehicles. 
• Filing Administrative and Companywide documents.

Procurement:

• Saving costs by procuring goods and services at the best price and quality.
• Responsible for the timely procurement and storage of office supplies and stationary.
• Cut waste and unnecessary costs in company purchases.
• Serve as custodian and administrator of petty cash.
• Determine if inventory quantities are sufficient for the office needs and order more when necessary.
• Receive purchase requests from various departments within the company and get price quotes from suppliers/vendors.
• Vendor management: which shall include vendor sourcing, vendor processing, vendor profiling, vendor engagement and vendor retainment.
• Manage an inventory of items in your custody.

Account Functions:

• Oversees payment of vendors and other transactions as required.
• Monitors and manages cash advance retirements by Crowd Force staff.
• Manage Petty Cash administration.

Education / Certifications / Experience

• Minimum of a Bachelor’s Degree in Arts / Humanities, Secretarial Studies or Social Sciences 
• Previous experience in an admin related role
• Minimum of 2 years of working experience in a similar position 
• Good problem solving skills
• Strong use of Microsoft Office Suite (Microsoft, Word, Excel and PowerPoint)
• General Administration and Facility Management Experience
• Data and Information Management.
• Admin Budgeting and Cost Management.
• Strong use of Microsoft Office Suite (Microsoft, Word, Excel and PowerPoint).

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Summary

• This role will require you to handle customer complaints, provide appropriate solutions and alternatives within the time limit. Follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow the communication procedures, guidelines and policies. Take the extra mile to engage customers.

Principal Duties / Tasks and Responsibilities

• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat application.
• Identifying customer needs and taking proactive steps to maintain positive experience
• Documenting processes such as customer complaints and compliments.
• Escalating technical issues to the appropriate department and following up for feedback.
• Answering questions about companies product and services
• Informing customers about additional products or services
• Ensuring that customers at all times are satisfied with our product and services
• Ability to work in a fast paced environment
• Build strong and lasting relationships with customers and provide excellent customer service experience.
• Engage in constructive problem resolution  and provide solutions.
• Act and communicate proactively, Keeping customers informed of any issues or changes.
• Willingness to accept responsibility
• Taking ownership of calls and resolution process
• Interpersonal skill and team player, able to collaborate with colleagues across different functions
• Manage customer details in confidentiality.

Education /Certifications / Experience

• Minimum of a Bachelor’s Degree in Arts / Humanities, Mass Communication or Social Sciences
• Minimum of 1 year of working experience in a similar position
• Good use of Microsoft Office Suite (Microsoft, Word, Excel and PowerPoint)
• Good knowledge of CX and CRM software such as Freshdesk and 3CX
• Knowledge of online customer engagement platforms and channel
• Preferably a Male candidate.

Functional Competencies:

• Empathy
• Interpersonal skills
• Customer Centric
• Good communications skills (verbal & written) and active listening
• Calm and professional disposition.

Benefits

• Competitive salary 
• Hybrid Work
• The opportunity to work with great minds.
• Being part of a small, super-dedicated group of very skilled and fun people.
• Paid Maternity Leave
• Paid Paternity Leave
• Health Insurance
• Professional Development stipend
• People Life event package.
• Monthly Internet stipend.