Latest Jobs at Mano Africa

Job Description

• Receiving products physically from vendors as well as ensuring invoices and purchase order corresponds with the physical goods.
• Ensuring product quality checks are done on products while receiving
• Inbounding all products received physically into the inventory database.
• Carry out proper shelf labelling and product arrangement in the warehouse.
• Conduct daily, weekly monthly stock counts and submit reports to line managers.
• Reconcile variances on stock count reports with accounts, commercial and operations.
• Implement inter-store product transfers as directed by commercial or line manager.
• Monitor and Report close to expiry products both on the database and physically in the warehouse.
• Daily inspect product quality in the warehouse.
• Manage and reduce product losses in the warehouse via product handling, expiry, and accurate inbounding on the database.

Requirements

• Minimum of HND / BSc.
• At least 2 years previous work experience working in the retail industry
• Ability to use SAP
• Good knowledge and usage of excel
• Strong analytical skills
• Must reside around Victoria island or environs

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment.

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Job Description

• Supervise and manage financial department staff, including accountants and financial assistants
• Create monthly, quarterly, and annual reports to identify results, trends, and financial forecasts
• Manage cash flow by tracking transactions (revenue, billing, A/P, A/R, …) and regularly reviewing internal reports
• Input the monthly payroll into the accounting records, and liaise with the HR Department
• Ensure that all financial transactions are properly recorded, filed, and reported
• Record financial transactions in timely manner
• Support month-end and year-end closing processes
• Prepare the monthly taxes and resolve of any issues, including VAT inspections
• Take responsibility for the year-end audit
• Assist in establishing and implementing financial reporting systems to comply with government regulations and legislation
• Collaborate with auditing services to ensure proper compliance with all regulations
• Develop budgets and financial plans for the company based on research and data reports. and prepare variance reports monthly to keep budget in check.
• Develop and enforce internal controls to maximize protection of company assets, policies, procedures, and workflow
• Document business processes and accounting policies
• Assist in establishing financial and operating benchmarks, monitoring and reporting standards
• Create systems to prevent errors in data collection and calculations
• Report to the Head of Finance with timely and accurate financial information
• Assist the Head of Finance in presenting reports to senior executives, stakeholders, and board members.
• Assist the Head of Finance in other duties as may be reasonably needed.

Requirements

• Advanced Degree in Finance or a related field
• Proven working experience as a Finance Leader/Manager
• 6+ years of overall Finance experience
• Fluency in English is mandatory requirement
• CPA or CMA preferred
• SAP experience is a strong plus
• Previous experience in managing a finance team and/or subordinates
• Experience with creating financial statements
• Experience with general ledger functions and the month-end/year end close process
• Excellent accounting software user and administration skills
• Knowledge of local taxation, payroll procedures etc.

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Job Description

• As a customer service agent, you would be a part of the customer service team at Mano.
• You will be responsible for ensuring that our users have a seamless support experience over the phone and live chats.
• This also includes handling incoming issues and working with other teams to troubleshoot problems
• You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. Experience using Zendesk is a strong advantage.

Job Responsibilities

• Provide seamless support to all our customers
• Maintaining updated knowledge of the products available in our stores and customer service policies
• Confirming customers payment via the payment channels, as well as tracking pending payments
• Resolving every customer complaint professionally via the phone or live chat
• Giving information to new and old customers browsing through our websites
• Replying to chats via the live chat channel

Requirements

• Minimum of a Bachelor’s Degree from a recognized Institution
• Minimum of 2 years previous customers experience is a plus
• Previous experience working in an E- commerce industry is an added advantage
• Strong command of written and verbal English
• Good communications skills
• Excellent organization or multitasking skills
• Passion for delivering an amazing customer experience
• Ability to use Zendesk is an added advantage
• Ability to work in shifts
• Must live on the island or environs.

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment

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Job Summary

The successful candidate will be responsible for picking up customers orders in the store, and ensuring the right items are selected and in good conditions.

Job Responsibilities

• Assist with packing received stock on shelves.

• Ensure products are clean and not damaged or expired.

• Receive orders immediately on phone and collect within 3 min.

• Prepare products in order in bags and pass to dispatch.

Requirements

• Previous Experience working in a retail Store or supermarket

• Basic Store Management Knowledge

• Ability to work in shifts

• Must reside in Victoria Island/ Lekki or environs

Benefits

• Integration in a young and dynamic team

• Professional growth opportunity

• Multicultural environment

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Job Summary

We are looking for a young, brilliant, and enthusiastic individual who would support the store leader in the daily running of our store operations.

Responsibilities

• Open and close store on time.

• Opening shift for drivers and pickers and ensure that system and telephones are working.

• Checking motorcycles conditions, documents, and maintenance on time.

• Ensure that all drivers and pickers wearing the uniform in a good condition.

• Ensure that pickers and drivers execute their work efficiently and on time.

• Ensure no delays in picking, dispatch, and delivery.

• Confirm that all products are in 100% condition.

• Confirm that expiry dates are up to date

• Ensure all payments done by customer’s are accounted for.

• Control and advise any differences.

• Assist as picker, despatcher, Admin at peak times to ensure quick delivery.

• Advise any customer queries to call center and store Operations Leader immediately.

• Ensure and customer query received by controller is resolved.

• Focus on an excellent and quick customer experience always.

• Be of service and help to our customers 100% without fail and without counting the cost.

• Keep store manager informed of any issues, problems, complaints, compliments, accidents etc.

Requirements

• At least 1 year work experience working in a retail store

• Must be wiling to learn

• Must have good communication and leadership skills

• Should live around Lekki or environs.