Jobs at Vixa Pharmacy

Responsibilities

• Responsible for overseeing the Account department's daily operations.
• You are responsible for financial reporting, accounting operations, and compliance with all financial regulations and procedures.
• Ensure a high service to clients and other stakeholders and take responsibility for and lead the company's day-to-day financial and accounting requirements.
• Ensure all financial transactions are properly recorded, filed, and reported.
• Coordinate and direct the preparation of the budget and financial forecasts and report variances.
• Manage all accounting operations, including Account receivables and Payables, General Ledger, and Revenue Recognition.
• Oversee the Preparation and publishing of timely financial statements and other regulatory Reporting.
• Create monthly and annual reports to identify results, trends, and financial forecasts.
• Coordinate month-end and close year-end Process.
• Manage cash flow by tracking transactions and regularly reviewing internal reports.
• Establish and implement financial reporting systems to comply with accounting standards, rules and regulations, taxes, policies, and procedures.
• Standardize and streamline accounting operations.
• Implement proper internal controls, coordinate audit processes, and ensure the accuracy of financial information.
• Overseeing monthly, quarterly, and annual financial reporting.
• Prepare the statement of accounting policies for the audited financials in compliance with the IFRS.
• Ensuring all reports adhere to Accounting standards, rules, regulations, local filing requirements, and Accounting best practices.
• Development and implementation of a formal risk management framework.
• Ensuring compliance with CIT, VAT, and other local taxes.
• Evaluating systems and processes to identify opportunities for improvement.
• Management and tracking of inventory.
• Post all Payroll entries
• Any other assigned responsibilities.

Requirement and Skills

• Bachelor's Degree (B.Sc.) or HND in Finance, Economics, Accounting with 3 - 5 years of work experience
• Membership in relevant professional bodies such as the Institute of Chartered Accountants of Nigeria (ICAN) and ACCA is an added advantage.
• Knowledge of the Microsoft Office package and Odoo software.
• Excellent interpersonal and communication skills including good presentation and report writing skills.

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Job Description

• As a Customer Care Officer, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive experience and foster customer satisfaction and loyalty.
• Your role involves addressing inquiries, resolving issues, and proactively engaging with customers to enhance their overall interaction with our products or services.

Key Responsibilities
Customer Support:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Listen attentively to customer concerns, assess their needs, and provide accurate and helpful information or assistance.
• Resolve customer issues or complaints efficiently and effectively, escalating complex issues to appropriate departments or supervisors as needed.

Product Knowledge and Education:

• Develop a deep understanding of our products or services to provide knowledgeable support and guidance to customers.
• Educate customers on product features, usage, and troubleshooting techniques to enhance their experience and maximize product satisfaction.
• Provide product demonstrations or tutorials to assist customers in utilizing our offerings effectively.

Relationship Building:

• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in every interaction.
• Proactively engage with customers to gather feedback, address concerns, and identify opportunities to exceed expectations.
• Follow up with customers to ensure that their issues have been resolved satisfactorily and inquire about their overall satisfaction with our products or services.

Process Improvement:

• Identify recurring customer issues or pain points and collaborate with internal teams to develop solutions and improve processes.
• Contribute to the development of knowledge bases, FAQs, or self-service resources to empower customers to find answers independently.
• Share customer feedback and insights with relevant stakeholders to drive continuous improvement and innovation in our products, services, and customer support practices.

Quality Assurance:

• Maintain high standards of service quality and adherence to established service level agreements (SLAs) and performance metrics.
• Conduct quality assessments of customer interactions to ensure consistency, accuracy, and compliance with company policies and procedures.
• Provide feedback and coaching to team members to help them improve their customer service skills and performance.

Qualifications

• Bachelor's Degree in Business Administration, Communications, Hospitality, or related field preferred.
• Proven experience (2 years) in customer service, preferably in a customer-facing role or call center environment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly, concisely, and professionally.
• Strong interpersonal skills and the ability to build rapport and connect with customers from diverse backgrounds.
• Problem-solving abilities and the capacity to remain calm and composed under pressure.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Flexibility to work in a dynamic and fast-paced environment, including evenings, weekends, or holidays as needed.
• Commitment to delivering exceptional customer service and a passion for helping others.