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  • Posted: Nov 30, 2020
    Deadline: Not specified
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    Committed To Good (CTG) is an award-winning private sector company that enables humanitarian and development projects in conflict zones. As a people solutions business, we recruit, deploy and manage the right people with the right skills to implement projects in the world’s toughest regions. Having worked in more than 25 fragile and conflict-affecte...
    Read more about this company


    Account Manager

    Location: Maiduguri, Borno
    Job Type: Full Time
    Start Date: 01/01/2021

    Overview of Position   

    • CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, human resources & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

    Role Objectives
    Specific responsibilities will include but not be limited to:

    • HR management.
    • Operational management.
    • Personnel management.
    • Business development.
    • Financial management.

    Expected Output
    HR Management:

    • Accountable for managing assigned clients.
    • Responsible for meeting client objectives in accordance with contracted scope of work.
    • Ensure total client satisfaction with the services being provided.
    • Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
    • Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

    Operational Management:

    • Provide assistance with ensuring compliance with local labor law.
    • Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
    • Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
    • Management of 3rd party security, accommodation & other local service providers & fixers.
    • Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
    • Management of crisis situation in accordance with the CTG crisis management SOP.

    Personnel Management:

    • Recruitment - Support the recruitment department for new deployments.
    • Mobilization - Responsible for deliverable's against the provided mobilization plan for new contracts.
    • Induction training - Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
    • Duty of care - Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
    • Accountable for payroll accuracy - Approving consolidated payroll spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.
    • Performance reviews - Review consultant’s performance in accordance with client’s requirements.
    • Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.

    Business acquisition & growth:

    • Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
    • Develop current & new client relationships through to contract negotiation.
    • Represent CTG in meetings.
    • Assist with the development of proposal responses.

    Project Reporting:

    • This role reports to the Country Manager.

    Key Competencies

    • University Degree in the field of Business Administration, HR or related field.
    • A relevant HR qualification & / or experience may be waived in lieu of a Bachelor's Degree.


    • Skills required for this job are typically acquired through the completion of an Undergraduate Degree & 5+ years of relevant experience.
    • Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
    • Must be well versed in all MS Office applications & experienced in producing reports for management.
    • Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.

    Work Experience:

    • Minimum of 3 years of experience in HRM, client relations.


    • Fluency in English.

    Team Management:

    • The selected candidate is expected to manage CTG consultants working on UN projects.

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    Field Security Officer

    Start Date: 01/01/2021

    Overview of Position

    • The role of the Field Security Officer is to implement & manage duty of care in accordance with CTG's contracts & obligations.

    Role Objectives

    • Induction training & providing the security awareness brief to all newly hired staff.
    • Vetting & status check on all nationals as required.
    • Review & track trip reports (not movement requests).
    • Providing security advice to projects & consultants.
    • Advising all CTG projects, staff & consultants on security incidents by sms & email as agreed with Account Managers.
    • Undertaking analysis & sending out a monthly Nigerian wide security situation report.
    • Establish a security information network to receive & then send out security advisories.
    • Develop relationships with the client Security Managers, UNDSS & other security organisations in Nigeria.
    • Keep updated contact list / database of staff supervisors & security focal points.
    • Establish an emergency call out procedure for each project so CTG can track & react to incidents.
    • Deploy forward to the regions to undertake reconnaissance of locations to assist consultants.
    • Incident management, fill out incident reports, be on call to deal with emergencies & undertake investigations as directed.
    • Establish a lesson learned register post-incident.
    • Assist Account Managers with personal administration for consultants.
    • Other tasks as directed by the Head of Security & Country Manager.

    Project Reporting:

    • Monthly country security report

    Incident Reporting:

    • Weekly Nigeria team report (security component).
    • Reports to the Country Manager, will be required to work closely with the Account Managers & the Country Manager in Nigeria.
    • Under the direction of the Account Managers, will be working with the client & the consultants as required. Will be required to develop local & international security networks.
    • Team Management:
    • This role will be working closely with the CTG team in Nigeria.

    Key Competencies and Qualification

    • Diploma in Security
    • Should have 5 - 10 years experience in the security industry.
    • Is good with clients & can build relationships.
    • Is a capable administrator.
    • Has good written & verbal communication skills (English).
    • Has experience working in Nigeria.
    • Has an understanding of local security networks & vetting.
    • Sector experience: Minimum of 5 years of demonstrable relevant Security experience.
    • Geographical experience: Minimum of 5 years of experience in Africa (essential).
    • Language: Fluency in English is essential.

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    Human Resource Operation Officer

    Start Date: 01/01/2021

    CTG Overview

    • CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud.
    • Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values.
    • We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all.
    • We take a zero-tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
    • In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peacebuilding, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.

    Overview of Position

    • CTG supports & manages humanitarian & development projects in fragile & conflict-affected countries around the world.
    • With past performance in the Middle East, Africa & Asia, we offer a holistic fabric of project management, implementation & support.
    • Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly & to establish structured operations in high-risk environments.
    • CTG recruit & manage qualified, skilled teams with extensive experience operating in challenging conditions.

    Role Objectives:

    • CTG requires a dynamic experienced self-motivated HR Operations Officer who can support the Account Manager in managing current operations & the business development & client growth of our Nigeria business. 
    • The successful candidate will support the Account Manager in running the operations for CTG’s Nigeria office. 

    The incumbent should expect to travel to different regions of Nigeria, security allowing. There will on occasion be a requirement to travel to CTG’s HQ in Dubai. They will be responsible for managing all aspects of client services, including:

    • Source, recruit & onboarding new project staff, ensuing that CTG’s objectives of achieving gender parity in its staff numbers are adhered to.
    • Independently manage projects on behalf of our clients.
    • Maintain HR records.
    • Deal with daily consultant & client enquiries.
    • Maintain CTG consultant databases & relevant documentation.
    • Support payroll preparation.
    • Ensure all staff operate in compliance with company policies & procedures.
    • Liaise closely with the CTG Nigeria’s security & risk management team to ensure CTG’s high standard of duty of care is consistently applied.
    • Support & suggest improvements to the entire recruitment process.
    • Maintain recruitment procedures that comply with Nigerian labour law.
    • Person should keep abreast of local labour law updates & providing advise to senior management team on any changes.
    • S / He should safeguard company's quality HR practice in country.
    • S / He should administer staff statutory contributions including but not limited to pension contributions, NSITF, ITF etc.
    • ​Timesheet collection, ​expenses reconciliations & ​any other HR operations related activities which may come up.

    Project Reporting

    • The HR Operations Officer will report to the Account Manager.

    Key Competencies

    • Bachelor's Degree in Business Administrator or a relevant discipline is essential, Master’s Degree in Business Administration or a relevant discipline is desirable.

    Work Experience:

    • Minimum of 8 years of demonstrable relevant HR or Project Management experience.
    • Some experience & knowledge of M&E would be advantageous.
    • Experience working with the UN or on other large donor-funded project & programs.
    • Experience working for a global international organisation.
    • Knowledge of humanitarian & international development protocols & practices.

    Geographical Experience:

    • This position is only open to Nigerian nationals.


    • Fluency in English & regionally spoken languages.

    Required Competencies:

    • Strong organisational abilities.
    • Excellent interpersonal skills.
    • Project management experience.
    • Client relationship experience.
    • Ability to work on own initiative.
    • Problem-solving skills.
    • Dedication, commitment & flexibility.
    • HR communication skills.

    Team Management:

    • The HR Operations Officer may be required to supervise other field staff / associates from time to time.

    Further Information:

    • Qualified female candidates are highly encouraged to apply for this role and preference is given for national candidates.

    Method of Application

    Use the link(s) below to apply on company website.


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