Welfare Officer at Eta-Zuma Group W/A Limited

Location: Ankpa local Government, Kogi

Job Description
Management of Workplace Conflict:

• Handle cases of staff members and other personnel with a view to resolving any workplace concerns. Such handling of cases must be guided by a full understanding of the principles of confidentiality, neutrality and impartiality;
• Provide confidential and impartial conflict prevention and conflict resolution services with a view to helping staff members resolve their issues without referral to higher levels or formal means, coordinating with the relevant stakeholders as necessary. When necessary, facilitate the negotiations of the parties involved as a third-party neutral;
• Liaise with disputing parties to achieve solutions to workplace concerns, including identifying options for resolution of issues on an informal basis and provide conflict management and conflict prevention coaching sessions to managers and staff;
• Provide conflict coaching with a view to helping staff resolve their issues without referral to higher levels or formal means;
• Conduct informal fact-finding with the agreement of concerned staff for the creation of a reasonable base of understanding of the issues during internal mediation, for the only purpose of facilitating informal conflict resolution. The findings remain with the Staff Relations and Welfare Officer, unless differently decided by the concerned staff. In the informal fact-finding process, the Staff Relations and Welfare Officer can contact any relevant parties such as staff members who are directly involved in the case and/or staff members with knowledge of case-relevant context. Those parties may include, among others, peers, supervisors, human resources personnel and administrators;
• Undertake shuttle diplomacy between staff and the respective parties involved, aiming for improved and direct communication or otherwise a better understanding of positions allowing to find mutually acceptable solutions.

Training:

• Develop appropriate learning and training sessions and/or programmes, including the development of electronic and printed material, and deliver training/workshops on relevant issues for managers/supervisors and staff members, in collaboration with Talent Management; contribute to newly-hired staff members' and managers’ induction sessions;
• Monitor and evaluate the effectiveness of own training, learning and development activities to ensure the activities are effective;
• In collaboration with Talent Development, identify forthcoming training requirements, and develop strategies to meet them.

Staff Welfare:

• In collaboration with relevant offices, develop solutions to common workplace stressors affecting employee well-being and coordinate their implementation;
• Advise managers upon request, with the aim at improving the working atmosphere in their branch or division and resolving problems of a work-related or personal nature that adversely affect job performance and productivity.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 5 years work experience.