Waitress at Universal Human Resource Consult

Job Description

• Responsible for provision of information about menu items, take customer’s orders and help them in their food selection.
• Accommodates guests and ensure that the restaurant has the right ambiance.
• Provides a good first impression about the restaurant by being positive, cheerful and approachable in order to promote the restaurant’s friendly environment and high standard services.

Functional Responsibilities

• Be the front liner of food and beverage and customer service
• Attend to customers; greet and welcome them in a positive and friendly manner upon entrance and bid them goodbye in the same way
• Answer guests/customers’ inquiries about the restaurant’s products and services
• Collaborate with the kitchen staff and other co-waiters, constantly reminding them of the customers waiting to be served and ensuring that all customers’ needs are met satisfactorily
• Adopt a positive approach in dealing with customer complaints and concerns
• Answer customer questions regarding the menu and make recommendations when necessary
• Set the table and serve the meals professionally
• Manage the flow of customers to the eating area and provide proper wait lines during busy periods
• Adhere to sanitation, safety, and alcohol beverage control policies

Requirements

• SSCE qualification
• Knowledge of how to engage customers and serve them professionally
• Knowledgeable in proper setting of tables
• Creative skill in food presentation
• Adequate communication skills; ability to converse with customers effectively and make small talk to make them feel comfortable
• Excellent problem-solving skills and ability to take initiative in making recommendations to customers
• Be open to flexible hours and must be willing to work even on holidays