Waitress/ Cashier at Swift Consulting

Swift Consulting is currently recruiting to fill the role of a Waitress/Cashier for a Lounge at Ikeja.

• Minimum Qualification: SSCE/OND/HND in any relevant field
• Experience Level: High
• Experience Length: 2 years

Responsibilities:

•  Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
• Introduces customers to the menu and announces daily or seasonal menu specials
• Answers questions about menu items, ingredients, and pricing
• Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
• Passes customer orders along to kitchen staff for preparation
• Prepares drinks and serves them to customers
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
• Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
• Handle cash, credit or check transactions with customers
• Ensure pricing is correct
• Issue change, receipts, refunds, or tickets
• Redeem stamps and coupons
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Make sales referrals, cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information

Requirements:

• Basic Math
• Interpersonal Communication/Written and Verbal Communication
• Time Management
• Telephone Etiquette
• Customer Service
• Dispute resolution
• Efficiency
• Friendliness
• Basic (PC) Computer Knowledge
• Attention to Detail
• Positive Attitude
• Punctuality