Waiter at Philban Consulting

Job Summary

• The Waiter is responsible for providing professional, friendly, and efficient food and beverage service to guests.
• The role involves taking orders, serving food and beverages, maintaining cleanliness and presentation of the dining area, responding to guest requests, and ensuring a positive dining experience in accordance with the property's service standards.

Key Responsibilities

• Welcome and acknowledge guests promptly in a warm and professional manner.
• Escort guests to their tables and provide menus where applicable.
• Explain menu items, daily specials, promotions, and available beverages accurately.
• Take food and beverage orders carefully and enter them correctly into the Point-of-Sale (POS) system or appropriate ordering system.
• Confirm special requests, dietary requirements, allergies, and food preferences with guests and communicate them clearly to the kitchen.
• Serve food and beverages according to established service standards and proper sequence of service.
• Ensure orders are presented correctly, attractively, and at the appropriate temperature.
• Check on guests during their meal to ensure satisfaction and respond promptly to additional requests.
• Clear used plates, glasses, and cutlery efficiently and discreetly.
• Maintain clean, organized, and properly set tables throughout service.
• Reset tables promptly after guests leave.
• Provide accurate information regarding menu ingredients and preparation when requested.
• Handle guest complaints and concerns courteously and refer issues to the Restaurant Supervisor or Manager when necessary.
• Process guest bills accurately and handle cash, credit cards, or other approved payment methods in accordance with company procedures.
• Ensure all bills are properly posted, settled, and accounted for.
• Maintain appropriate knowledge of food and beverage products, prices, promotions, and service procedures.
• Replenish condiments, napkins, cutlery, glassware, and other service items as required.
• Maintain cleanliness of service stations, side stations, dining areas, and assigned equipment.
• Follow proper food safety, hygiene, sanitation, and personal grooming standards.
• Handle crockery, glassware, cutlery, and service equipment carefully to minimize breakage and losses.
• Follow responsible service procedures and immediately report any unusual guest or operational concerns to the supervisor.
• Coordinate effectively with the kitchen, bar, cashier, hostess, and other Food & Beverage team members.
• Assist with setting up and breaking down restaurant areas for breakfast, lunch, dinner, banquets, conferences, and special events.
• Participate in stock-taking and report shortages or damaged items to the supervisor.
• Comply with all company policies, procedures, health and safety regulations, and security requirements.
• Maintain confidentiality regarding guests and company information.
• Perform other duties reasonably assigned by the supervisor or management.

Performance Indicators

• Guest satisfaction and feedback
• Accuracy of orders and bills
• Speed and efficiency of service
• Compliance with service standards
• Cleanliness and presentation of assigned areas
• Proper handling of equipment and company property
• Teamwork and communication
• Attendance, punctuality, and overall conduct

Qualifications and Experience

• Secondary school certificate or equivalent qualification.
• Certificate or diploma in Hospitality Management, Catering, Food & Beverage, or a related field is an advantage.
• Previous experience as a waiter, server, or in a similar customer-service role is preferred.
• Experience in a hotel, restaurant, lounge, or other hospitality environment is an advantage.
• Basic knowledge of food and beverage service procedures.
• Basic computer/POS knowledge is an advantage.
• Ability to work flexible shifts, including weekends and public holidays.

Key Competencies:

• Excellent customer service
• Good communication skills
• Professional appearance and grooming
• Product knowledge
• Attention to detail
• Teamwork and cooperation
• Speed and efficiency
• Patience and courtesy
• Cash-handling accuracy
• Ability to work under pressure
• Problem-solving skills
• Reliability and punctuality
• Positive and professional attitude.