Venue Staff Recruitment at British Council

Main Opportunities/challenges For This Role

• Deliver exams in a highly regulated environment to a high quality of delivery and customer service.
• Experienced staff can grow into supervisory roles
• Successful candidate is expected to have access to and use his/her own internet and email for communication with British Council Trading Services (Nigeria) Limited.
• Application for the advertised location stated is permanent and will not be changed.

Main Accountabilities

• You will be accountable for maintaining the integrity and reputation of the British Council Trading Services (Nigeria) Limited and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. You will also be accountable for promoting a positive image of the British Council Trading Services (Nigeria) Limited by providing a high standard of customer care on the test day.

Programme/service support

• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Trading Services (Nigeria) Limited Exams Operations staff in a timely manner.
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Trading Services (Nigeria) Limited Examinations Services and the relevant Exam Boards.
• Be familiar with the emergency procedures for the test day venue.
• Invigilate examinations to the standard required by the British Council Trading Services (Nigeria) Limited Examinations Service and the relevant Exams Boards.
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.
• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council Trading Services (Nigeria) Limited
• Ensure all material is accounted for and handed over securely to the supervisor.
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Trading Services (Nigeria) Limited Examinations Services.
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
• Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures.
• Additional duties in line with the role may be required.

Customer support

• Enable good customer flow by giving candidates clear direction and answering their enquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Ensure special arrangements are provided as required.

Training And Development

• Attend all briefing and training sessions as requested by the British Council Trading Services (Nigeria) Limited Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Other Important Features Or Requirements Of The Job

• Some invigilators may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
• You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.
• Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council Trading Services (Nigeria) Limited. However, it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting jewelry are not permitted.