Unit Head, Customer Channel Support at Verraki September, 2025

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- Unit Head, Customer Channel Support at Verraki
- View Jobs in ICT / Telecommunication / View Jobs at Verraki
Posted: Sep 2, 2025

Deadline: Not specified
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Verraki is a proudly African company partnering with enterprises and governments to accelerate the development and transformation of Africa by providing business solutions designed for Africa.

Unit Head, Customer Channel Support
- Job Type Full Time
- Qualification BA/BSc/HND , MBA/MSc/MA
- Experience 5 years
- Location Lagos
- Job Field ICT / Computer
Job Description
- Oversee support for customer-facing channels (mobile, USSD, internet banking) across subsidiaries.
Key Responsibilities
- Ensure 99.9% uptime for digital channels.
- Lead incident management and resolution.
- Collaborate with product teams for enhancements.
Key Qualifications and Competencies
- Bachelor's degree in Computer Science or related field and Masters will be an addition.
- 5+ years in digital channel support.
- Knowledge of payment systems (NIP, USSD).
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Interested and qualified candidates should send their CV to: jobs@verraki.com using the Job Title as the subject of the mail.

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Unit Head, Customer Channel Support at Verraki

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Unit Head, Customer Channel Support at Verraki

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