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  • Posted: Sep 2, 2025
    Deadline: Not specified
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  • Verraki is a proudly African company partnering with enterprises and governments to accelerate the development and transformation of Africa by providing business solutions designed for Africa.
    Read more about this company

     

    Unit Head, Customer Channel Support

    Job Description

    • Oversee support for customer-facing channels (mobile, USSD, internet banking) across subsidiaries.

    Key Responsibilities

    • Ensure 99.9% uptime for digital channels.
    • Lead incident management and resolution.
    • Collaborate with product teams for enhancements.

    Key Qualifications and Competencies

    • Bachelor's degree in Computer Science or related field and Masters will be an addition.
    • 5+ years in digital channel support.
    • Knowledge of payment systems (NIP, USSD).

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: jobs@verraki.com using the Job Title as the subject of the mail.

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