Travel Clerk (Maternity Cover) at British High Commission

Type of Position: Fixed Term
Duration of Post: 4 months
Job Category: Foreign, Commonwealth and Development Office (Policy & Political roles)
Job Subcategory: CSSF (Conflict, Stability and Security Fund)
Grade: A1 (L)
Working Hours Per Week: 37
Start Date: 21 February 2022

Main Purpose of Job

• To support the effective day-to-day running of the OP TURUS travel desk, providing a quality and efficient service to staff and stakeholders in compliance with FCO policy and post regulations.

Roles and Responsibilities

• Plan and run an efficient travel-booking scheme.
• Provides information concerning fares, availability of flights and accommodation.
• Provide excellent and efficient solutions to problems that may arise with travel bookings. Support to the overall OP TURUS travel unit within the budgeted resources.
• Provides answers about travel policies and processes.
• Confers with clients by telephone, writing or in person to answer questions regarding services and travel preferences.
• Process information-compiling, categorization, calculating, auditing and verifying data within the budgeted resources.
• Dispatch of official documents, Filing and Record Keeping
• Other duties as may be assigned by Line Manager.

Essential Qualifications, Skills and Experience  

• Previous experience in Travel administration e.g. in travel agent role.
• Customer service orientation and attention to details at all times.
• Experience of working in a Team to deliver a quality service in a high-pressure environment.
• Ability to handle multiple assignments and prioritise.
• A good command of English language - both verbally and in writing. 
• Flexible approach to problem solving with an ability to think on their feet
• Demonstrate good interpersonal skills.
• A self-starter able to work with minimal supervision. A positive attitude is essential.
• Good organisational skills - capable of working quickly and accurately.
• Proficient use of Microsoft Office tools.

Desirable Qualifications, Skills and Experience:

• Familiar with the principles and processes for flight and hotel bookings.
• Experience of working in a travel agency. 
• Reliability and experience of working in security sector or with the military.

Required Competencies:

• Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.

Salary
N317,764.81 monthly.