Travel Centre Agent at Wakanow

Responsibilities

• Respond to all telephone inquiries regarding booking of travel reservations
• Attends to walk-in customers
• Identify products and sales opportunities that fit customers travel needs
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Create and update electronic records of clients
• Make and confirm bookings online
• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit change in clients’ circumstances
• Research destinations and keep self-up to date with travel industry news
• Escalate reoccurring issues and proposing solutions to solve these solutions

Qualifications:

• Bachelors degree in any field.
• years of relevant experience in Customer services.
• Excellent communication and interpersonal skills.
• Product Knowledge skill
• Passion for the airline industry and a desire to contribute to its growth.
• Highly motivated, detail-oriented, and adaptable