Fresh Jobs at Wakanow

About the job

Recruitment and Onboarding:

• Assist in the recruitment process, including job posting, candidate screening, and scheduling interviews.
• Coordinate new hire onboarding activities, ensuring a smooth and positive experience for new employees.

Employee Relations:

• Provide support in addressing employee questions, concerns, and inquiries related to HR policies and procedures.
• Assist in managing employee relations matters, investigations, and conflict resolution.

Benefits Administration:

• Assist in benefits enrollment and changes, including health insurance, retirement plans, and other employee benefits.
• Maintain accurate benefits records and assist employees with benefit-related questions.

HR Compliance:

• Assist in ensuring HR practices and policies are compliant with federal, state, and local employment laws and regulations.
• Assist with EEOC reporting and other compliance-related tasks.

Documentation and Recordkeeping:

• Maintain HR files, records, and documentation in an organized and confidential manner.
• Assist in generating HR reports and analytics as needed.

Training and Development:

• Support employee training and development initiatives by coordinating training sessions and tracking employee participation.
• Assist in identifying training needs and recommending appropriate programs.

Policy and Procedure Administration:

• Assist in the development, implementation, and communication of HR policies and procedures.
• Update and distribute the employee handbook as needed

Qualifications:

• Bachelors degree in Human Resources, Business Administration, or a related field.
• 1-2 years of HR experience, preferably in a generalist or coordinator role.
• Basic understanding of HR practices, employment laws, and regulations.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Highly organized and detail-oriented.
• Ability to maintain confidentiality and handle sensitive information.

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Responsibilities

• Respond to all telephone inquiries regarding booking of travel reservations
• Attends to walk-in customers
• Identify products and sales opportunities that fit customers travel needs
• Make alternative booking arrangements if changes arise before or during the trip
• Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
• Preparing customized itineraries to suit the clients’ preferences and budget
• Create and update electronic records of clients
• Make and confirm bookings online
• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Modify existing bookings to suit change in clients’ circumstances
• Research destinations and keep self-up to date with travel industry news
• Escalate reoccurring issues and proposing solutions to solve these solutions

Qualifications:

• Bachelors degree in any field.
• years of relevant experience in Customer services.
• Excellent communication and interpersonal skills.
• Product Knowledge skill
• Passion for the airline industry and a desire to contribute to its growth.
• Highly motivated, detail-oriented, and adaptable

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Key Responsibilities:

• Growth Strategy: Develop and implement a comprehensive growth strategy for the airline division, aligning with overall company objectives.
• Market Analysis: Continuously monitor market trends, competitive landscapes, and customer preferences to identify growth opportunities and threats.
• Partnerships: Identify, negotiate, and manage strategic partnerships with airlines, travel agencies, and other industry stakeholders to expand Kalabashs network and reach.
• Customer Acquisition: Lead initiatives to attract and onboard new customers, leveraging digital marketing, advertising campaigns, and customer loyalty programs.
• Revenue Optimization: Work closely with pricing and revenue management teams to optimize ticket pricing and maximize revenue potential.
• Product Development: Collaborate with product teams to enhance airline services, amenities, and customer experiences.
• Data Analysis: Utilize data analytics to gain insights into customer behavior, market dynamics, and performance metrics to inform growth strategies.
• Team Leadership: Build and lead a high-performing growth team, setting clear goals and fostering a culture of innovation and collaboration.
• Budget Management: Develop and manage the growth budget, ensuring efficient allocation of resources

Requirements

Qualifications:

• Bachelors degree in Business, Marketing, or a related field; MBA preferred.
• Years of experience in airline industry management or business development roles.
• Proven track record of driving growth and revenue in the airline sector.
• Strong understanding of aviation regulations, market dynamics, and industry trends.
• Excellent analytical and strategic thinking skills.
• Exceptional negotiation and relationship-building abilities.
• Proficiency in data analytics tools and digital marketing platforms.
• Strong leadership and team management skills