Travel and Protocol Officer - NOA at World Health Organization (WHO)

Reference No: 2107014
Organisation: AF_NGA Nigeria
Grade: No grade
Contractual Arrangement: Special Services Agreement (SSA)
Contract Duration (Years, Months, Days): 6 months

Job Description
Under the supervision of the Administrative Officer, the incumbent performs the following duties:

• Undertake travel arrangements for all WHO staff members embarking on international official travels and ensure follow-up actions with AFRO, HQ or other Agencies in facilitating the issuance of relevant travelling documentation including Travel authorization.
• Arrange visas for all WHO travellers so that they are able to attend meetings within the set dates and where the need arises, to arrange for visas at the point of entry.
• Maintain updated addresses and telephone numbers for Hotels and carry out updates of hotels in the country. Identify new hotels and negotiate concessionary rates for WHO staff and consultants.  Make hotel reservations for WHO staff members, family members, Consultants, participants at meetings and Government delegations on WHO missions in and outside the country.
• Maintains an updated list of Government Ministries and Agencies and their senior personnel collaborating with WHO, eg Consultants, NGOs, Diplomatic Missions and other International Agencies for the purpose of follow-up of communication.
• Manage and oversee all Airport protocol and immigration matters.
• Undertake other administrative duties assigned from time to time.

Education Qualifications

• Essential: University Degree in Business Administration or its equivalent
• Desirable: Training in protocol matters, IATA training and qualifications

Experience:

• Essential: 2 years’ experience commensurate with the duties of the post and its grade in government, WHO or any other UN agency.
• Desirable: Prior experience in Travel and Protocol with government, WHO or any other UN agencies

Competencies:

• Producing results
• Teamwork
• Communication
• Building and promoting partnerships across the organization and beyond
• Knowing and managing yourself

Functional Knowledge and Skills:

• Excellent knowledge and ability to make travel arrangements at competitive costs. Good knowledge of tourism and related industry.
• Ability to acquire sound knowledge of WHO rules, regulations and procedures.
• Ability to establish and maintain effective working relationships with people at various levels and of different nationalities.

Languages:  

• Excellent knowledge of English.  Knowledge of French will be an added advantage 

Other Skills (e.g. IT):

• Computer literacy in basic software programmes, in particular, basic word-processing, data management programmes, electronic communication technology and excel.