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As the Ticketing Officer, you will be responsible for managing flight reservations, ticket issuance, rebooking, cancellations, and other travel-related requests while providing excellent customer service.
Responsibilities
Manage flight reservations, ticket issuance, rebooking, cancellations, refunds, and other ticketing requests accurately and efficiently
Provide customers with information on flight schedules, fares, travel options, baggage requirements, and applicable airline policies
Handle customer inquiries and resolve ticketing-related issues promptly while maintaining a high standard of customer service
Maintain accurate booking and transaction records while coordinating with airlines and other travel partners to ensure seamless service delivery
Requirements
Bachelor's Degree or HND in Tourism, Hospitality Management, Business Administration, or a related field
1–2 years' relevant experience in ticketing, reservations, or travel operations within the Travel & Tourism industry
Proficiency in Global Distribution Systems (GDS) such as Amadeus or similar ticketing/reservation software is an added advantage
Strong understanding of airline reservations, ticketing procedures, fare rules, rebooking, cancellations, and customer service.
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