Ticketing and Reservation Officer at Wakanow

Key Responsibilities:

• Handle flight reservations, ticket issuance, revalidation, re-issuance, and cancellations using GDS.
• Provide customers with accurate fare quotations, schedules, and travel options.
• Manage and confirm bookings for flights, hotels, and other travel services.
• Process refunds, voids, and itinerary changes in compliance with airline policies.
• Advise clients on travel regulations, visa requirements, baggage policies, and insurance.
• Maintain accurate records of all transactions, payments, and customer details.
• Coordinate with airlines and other travel service providers to resolve customer issues.
• Ensure timely follow-up with clients regarding bookings and special requests.
• Monitor ticketing deadlines to avoid auto-cancellations or fare discrepancies.
• Deliver excellent customer service to enhance client satisfaction and loyalty.

Requirements

Qualifications and Experience:

• Minimum of OND/HND/Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• At least 2–3 years of experience in ticketing and reservations within a travel agency or airline.
• Proficiency in at least two Global Distribution Systems (GDS) — Amadeus is mandatory.
• Strong knowledge of airline fare rules, ticketing procedures, and travel documentation.
• Excellent communication and interpersonal skills.
• Ability to multitask, work under pressure, and meet deadlines.
• Attention to detail and high level of accuracy in data entry.

Key Competencies:

• Customer Service Orientation
• Problem Solving and Decision Making
• Time Management and Organization
• Communication and Negotiation Skills
• Technical Proficiency in GDS and MS Office