Terminal Operations & Business Development Manager at Excel and Grace Consulting

Job Summary

• The Terminal Operations & Business Development Manager will oversee the day-to-day operations of the terminal while driving business growth through customer acquisition, sales, marketing, and strategic partnerships.
• The successful candidate will be commercially minded, with the ability to manage people and resources efficiently, attract new customers, strengthen existing relationships, and increase terminal revenue and profitability.

Key Responsibilities

• Oversee daily terminal operations, ensuring efficiency, safety, service quality, and compliance with company policies.
• Develop and implement business development strategies to attract new customers, increase patronage, and grow revenue.
• Identify and secure business opportunities, including corporate accounts, institutional clients, group bookings, and strategic partnerships.
• Drive sales and marketing activities to promote the company's services and improve market visibility.
• Build and maintain strong relationships with existing customers, prospective clients, business partners, and other stakeholders.
• Manage terminal staff, assign responsibilities, monitor performance, and promote accountability and teamwork.
• Manage terminal resources, facilities, equipment, and operating expenses to ensure optimal utilization and cost control.
• Monitor revenue generation, sales performance, customer feedback, and operational efficiency, taking corrective action where necessary.
• Ensure accurate operational records, proper cash handling, revenue reconciliation, and prevention of revenue leakages.
• Resolve customer complaints promptly and implement measures to improve customer satisfaction and retention.
• Prepare regular reports on business development activities, revenue performance, operational challenges, and growth opportunities.
• Implement management directives and recommend practical improvements to terminal operations and business performance.

Qualifications and Experience

• Bachelor's Degree or HND in Business Administration, Transport Management, Marketing, Management, or a related field.
• Minimum of 5 years' relevant experience in terminal operations, transportation, logistics, sales, business development, or a related industry.
• Previous experience managing staff, resources, and operational activities.
• Demonstrable experience in customer acquisition, sales generation, client relationship management, and business development.
• Experience in the transportation or logistics industry will be an advantage.

Required Competencies:

• Strong business acumen and commercial awareness.
• Proven ability to identify and convert business opportunities into revenue.
• Excellent sales, marketing, negotiation, and relationship management skills.
• Strong leadership, people management, and decision-making abilities.
• Good financial awareness, including revenue monitoring and cost control.
• Excellent communication, customer service, and problem-solving skills.
• High level of integrity, accountability, initiative, and results orientation.