Teller / Front Desk / Executive Assistant Officer at Proten

Reports To: Managing Director

Description

• The Teller / Front Desk / Executive Assistant Officer will provide a combination of customer-facing, cash-handling, front-office, and executive administrative support to ensure smooth daily operations and effective coordination of the Managing Director’s activities.
• The role requires a highly organised, professional, proactive, and discreet individual who can accurately process customer transactions, professionally manage the front desk, coordinate executive activities, and support management with administrative, research, documentation, and business-related tasks.
• The successful candidate will also be responsible for supporting the preparation of presentations and other visual materials and must have practical graphic design experience.

Key Responsibilities
Teller & Transaction Operations:

• Receive customer deposits and process cash, transfer, and other payment transactions accurately and efficiently.
• Issue receipts, transaction confirmations, and other relevant documentation.
• Balance daily transactions and prepare end-of-day cash and reconciliation reports.
• Maintain accurate records of all transactions in line with established procedures.
• Support customer onboarding and respond to account-related enquiries.
• Ensure compliance with approved transaction procedures, documentation standards, and internal controls.
• Escalate transaction discrepancies or operational issues promptly.

Executive Assistant & Administrative Support:

• Manage and maintain the Managing Director’s calendar, appointments, meetings, and schedules.
• Coordinate internal and external meetings, including preparation of agendas, minutes, action points, and follow-ups.
• Draft and format professional letters, reports, presentations, correspondence, and other executive documents.
• Prepare meeting materials, presentations, and briefing documents as required.
• Coordinate travel arrangements, accommodation, itineraries, and other executive travel requirements.
• Monitor the MD’s commitments, deadlines, and follow-up actions to ensure timely completion.
• Support general administrative activities and special assignments as required.

Business & Management Support:

• Assist the Managing Director in tracking key business initiatives, projects, deliverables, and deadlines.
• Support the preparation of management reports, board papers, presentations, and other executive-level documentation.
• Conduct research and compile relevant information to support business and management decisions.
• Follow up with internal teams on assigned actions and provide updates on outstanding deliverables.
• Assist with the preparation of presentations and visual communication materials using appropriate graphic design tools.

Front Desk & Stakeholder Management:

• Serve as the first point of contact for visitors, customers, clients, and other stakeholders.
• Professionally receive and direct visitors and manage incoming calls and enquiries.
• Maintain a professional and welcoming reception environment.
• Receive, record, and appropriately direct correspondence and enquiries.
• Serve as a liaison between the Managing Director and internal and external stakeholders.
• Coordinate communications and engagements with partners, consultants, regulators, investors, and other relevant stakeholders.
• Support the planning and coordination of executive meetings, corporate events, and related activities.

Records, Documentation & Confidentiality:

• Maintain organised digital and physical filing systems for executive and administrative documents.
• Ensure proper documentation and retrieval of relevant records.
• Handle confidential, sensitive, and commercially important information with a high level of discretion.
• Ensure documents and records comply with established company policies and documentation standards.
• Protect the confidentiality of customer, executive, financial, and organisational information.

Qualifications & Experience

• Bachelor’s Degree or HND in Business Administration, Management, Communications, or a related discipline.
• Minimum of 2 years’ relevant experience as an Executive Assistant or in a comparable administrative/executive support role.
• Practical graphic design experience is required.
• Experience in banking, microfinance, fintech, digital payments, or technology-driven environments is an advantage.
• Previous experience handling customer transactions, cash, or front-office responsibilities is an advantage.