Telesales Lead at Reliance HMO

JOB SUMMARY

This role manages the success of all activities in the Upsell team by creating and improving telesales process, monitoring performance, identifying opportunities on phone calls to upsell a prospect, implementing proper onboarding processes for clients, resolving churn issues, closing as many upsell opportunities as possible, and ensuring telesales best practices are followed by all team members.

JOB DESCRIPTION

• Contact potential or existing customers to inform them about our products or services using scripts and initiative, as necessary.
• Create scenarios from frequently occurring issues and create good sales pitches for such scenarios.
• Manage all leads and design intelligent systems and processes that ensure telesales agents are calling the right lead at the right time.
• Work with product managers to ensure you have the right technology requirement.
• Measure and reduce churn risk in the business.
• Consistently improve customer onboarding to reduce first-month churn.
• Track and monitor performances of telesales agents 
• Be the number 1 sales closer on your team.

JOB EXPERIENCE

• 3 – 5 years minimum experience as a Telesales Lead or Telesales Officer or experience in sales-heavy roles.
• Proficiency in Microsoft Office Suites, especially MS Word and MS Excel.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Excellent cold calling and upselling abilities.
• Excellent oral communication skill.
• Creative thinking and problem-solving skills.
• Ability to self-manage their work and understand what success looks like
• Ability to implement well-thought-out processes with feedback mechanisms that help improve the process