Telesales Executive at Beckley Consulting Limited

Job Summary:

Telesales Executive is responsible for generating sales leads and converting them into customers over the phone. He/she will engage with potential customers, provide information about products or services, address inquiries, and close sales deals. Telesales Executives will play a crucial role in achieving sales targets and contributing to the growth and profitability of the organization.

Responsibilities

• Contact potential customers via telephone to promote products or services.
• Identify and qualify sales leads through cold calling, warm calling, and follow-up calls.
• Present and explain product or service information to customers.
• Address customer inquiries, provide accurate and relevant information, and resolve any concerns or issues.
• Meet or exceed sales targets and quotas.
• Maintain customer databases and update customer information.
• Collaborate with the sales team to develop effective sales strategies and techniques.
• Prepare and submit sales reports and forecasts to the sales manager.
• Continuously update product knowledge and stay informed about industry trends and competitors.

Skills Required:

• Excellent verbal communication and interpersonal skills.
• Persuasive and convincing ability.
• Active listening skills to understand customer needs and preferences.
• Resilience and ability to handle rejection.
• Strong negotiation and closing skills.
• Good time management and organizational skills.
• Ability to work well under pressure and meet deadlines.

Knowledge Required:

• Understanding of sales principles and techniques.
• Familiarity with the products or services being offered.
• Knowledge of customer service practices.
• Basic knowledge of the industry, market trends, and competitors.

Education and Experience Required:

• Candidates should possess a B.Sc / HND.
• 3 (minimum) years of a proven experience in telesales, preferably in the telecommunication industry.
• Demonstrated track record of achieving sales targets.
• Training or certification in sales techniques or customer service is a plus.

Remuneration: N150,000 (Gross)