Telephone Room Officer at Chrisvirgy Homes

Job Description / Responsibilities

• Call Handling: Answer, screen, and direct internal and external calls to guest rooms, staff, or departments.
• Guest Services: Take and deliver messages, process wake-up calls, provide hotel information, and coordinate guest requests (e.g., room service, maintenance).
• Emergency Response: Handle emergency calls (fire, medical, security) according to hotel protocols and dispatch appropriate personnel.
• Information Provision: Offer details on hotel facilities, services, and local attractions.
• Message Management: Log and manage guest messages, activate/deactivate message lights.
• System Operation: Utilize hotel telephone systems (PBX) and front office software efficiently.
• Departmental Liaison: Coordinate with housekeeping, maintenance, and other departments for guest requests.
• Security & Safety: Adhere to hotel security, fire, and health & safety regulations.