Telemarketing Team Lead at VIP Express Tourism Limited

Job Overview

• We are seeking a dynamic and results-driven Telemarketing Team Lead to join our growing team.
• In this role, you will oversee a team of telemarketers, driving them to meet and exceed set targets. Your leadership will be instrumental in enhancing customer engagement and promoting our brand.

Key Responsibilities

• Lead, mentor, and manage a team of telemarketers to achieve individual and team sales goals.
• Develop and implement effective telemarketing strategies to increase customer acquisition and retention.
• Monitor team performance, providing feedback, training, and coaching to ensure high productivity.
• Coordinate with the Brand Ambassadors and Sales departments to align telemarketing efforts with broader business objectives.
• Conduct regular team meetings to review performance, set goals, and address any challenges.
• Handle escalated customer inquiries and complaints, ensuring customer satisfaction.
• Prepare and present reports on team performance, including key metrics and achievements.
• Stay up-to-date with industry trends, market conditions, and competitor activities to continuously refine telemarketing strategies.

Qualifications

• Proven experience in a telemarketing leadership role, preferably in the tourism or hospitality industry.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills.
• Ability to analyze performance data and make informed decisions to drive results.
• Proficiency in excel, CRM, Power bi software and telemarketing tools.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Customer-focused with a commitment to delivering outstanding service.