Telemarketer at Elite Logistics & Development Services Limited

Job Brief

• We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. 
• You will be responsible for influencing existing or potential customers to buy products or services.
• A successful telemarketer must be friendly and persuasive.
• You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
• The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
• The goal is to promote business growth by expanding the company’s clientele.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about product’s features, prices etc. and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information.

Requirements and Skills

• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Excellent communication and presentation skills.
• Proficient in English.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.
• High school Diploma; BSc / BA is a plus.