Tele - Collection Officer at Mwanga

Location: Maryland, Lagos

Specialization(s): Operations

Job Summary

• The digitalization of financial services opened a window to access quick and micro-loan and over 200million customers are indebted in the fintech space.
• Mwanga is currently helping over 250,000 delinquent customers weekly to clear their debt.  Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. 
• We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies.
• We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact, we are seeking to recruit smart, agile and performance-driven people to join our family of superstars for Tele-Collection in Lagos, Nigeria.  Want to become a better version of yourself?  Mwanga is the right place for you

Job Description

• Manages recovery of overdue loan  
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly

Job Experience

• Minimum Qualification: OND / HND / B.Sc  
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.  
• Strong command of English Language and at least, one other local or international language
• Agile, Teachable and willing to learn  
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills  
• Persuasive, sales/marketing and analytical skills will be an added advantage.