Tele-collection Call Officer at Winock Solar Nigeria Limited

Job Description

• Keep tracking outstanding debts through phone calls
• Follow-up with ALL promises to pay in a timely fashion.
• Contacting customers daily / weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly.

Requirements / Specification

• Minimum Qualification: HND / B.Sc
• 2 years of work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and Hausa language
• Agile, Teachable and willing to learn
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills
• Persuasive, sales / marketing and analytical skills will be an added advantage.