Customer Service Intern at Ikook

• We are building a structured, high-performing team and are looking for a Customer Service Intern to support our daily operations during a busy period.

Role Overview

• We are seeking a proactive and reliable Customer Service Intern to support client enquiries, bookings, and communication. This role is critical to ensuring smooth day-to-day operations, especially during peak periods and staff leave.

Key Responsibilities

• Respond promptly to customer enquiries (WhatsApp, calls, and social media)
• Assist in converting enquiries into confirmed bookings
• Follow up with leads and maintain communication with clients
• Provide clear and professional information about iKooK services
• Support scheduling and coordination with the operations team
• Maintain accurate records of enquiries and bookings

Work Structure

• Fully remote role
• Must be available during daytime working hours
• Required to work 5–6 days per week (including weekends if needed)

Requirements

• Based in Nigeria
• Strong communication and customer service skills
• Responsive and reliable (very important)
• Comfortable using WhatsApp, Google Docs/Sheets
• Able to learn quickly and follow processes
• Previous customer service experience is a plus

What We’re Looking For

• Someone proactive and not waiting to be told everything
• Someone who can handle clients professionally and confidently
• Someone who understands the importance of speed and accuracy in communication

Benefits

• Monthly stipend (to be discussed)
• Hands-on experience in a fast-growing startup
• Opportunity to transition into a long-term or part-time backup role
• Exposure to operations, client management, and service delivery

Important Note

• This role is initially for 1 month to provide coverage during a busy period. Strong performers may be retained as ongoing support for seasonal coverage (day or evening shifts).