Technical Support Engineer at Vantegral Consulting

Job Type: Hybrid

Our client, a top lending company that provides zero collateral loans to small businesses in Africa is looking to hire a Technical support engineer to focus on backend support while liaising with the customer support team.
JOB SUMMARY:

The successful candidate will be responsible for writing tests and supporting the end-to-end test process. Whilst this is an Engineering hire, your role will directly impact the customer-facing aspects of the business. As a successful candidate, you will be required to run various components and features to identify and fix technical issues in order to ensure our customers view our products as high-quality and functional
JOB RESPONSIBILITY

• Write comprehensive tests (unit, integration, E2E, regression, performance, etc.)
• Gathering of product requirements (e.g., functionalities, speed, safety standards).
• Monitor all production stages to ensure safety procedures are followed.
• Run quality controls on components and final products.
• Building automated testing systems for regular checks while writing and developing test environments and test cases.
• Diagnosing and troubleshooting hardware, networking, and software issues while suggesting fixes and improvements.
• Documentation of technical issues and solutions.
• Must be Proactive in real time while liaising directly with the customer support team and other relevant teams to ensure our final products meet our quality standards
• Diagnosing and troubleshooting hardware, networking, and software issues while suggesting fixes and improvements

JOB REQUIREMENT

• Bachelors’ Degree in computer science, software engineering, information technology or any related field.
• Minimum of 3-4 years’ experience as a Test Engineer or similar role
• Ability to code either in JavaScript and/or Python
• Strong experience using Selenium and Cypress
• Strong experience in automated and manual testing
• Must be familiar with various testing techniques
• Must possess great troubleshooting skills.
• In-depth knowledge of CI/CD
• Proven experience in Quality Management Systems