CreditRegistry’s pioneering credit reporting services with integrated biometrics will let your credit institution achieve the following real gains in large-scale consumer credit:
-Grow faster. Pre-screen and acquire new customers quickly
-Improve risk measurement. Obtain comprehensive credit reports and credit scores in less than one minute
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We are looking for an experienced individual to join our professional services group.
The technical support associate will provide back end support to corporate customers while ensuring ticket resolution and customer satisfaction.
Essential Functions and Basic Duties
Provide phone and email-based technical support to customers while ensuring ticket resolution and customer satisfaction
Experiment with and test CreditRegistry’s software and properly document and report issues, errors or bugs in the software to the appropriate department.
Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
Train subscribers’ employees on the effective use of CreditRegistry software.
Set up software demonstrations for training and presentations.
Analyse data from the subscriber’s loan database for upload of the credit bureau system.
Ensure that client loan data is uploaded periodically (on a monthly basis).
Other responsibilities as assigned.
Requirement
Interested candidates should possess a Bachelor's Degree qualification.
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