Technical Sales Support Officer at Advanced Concrete Technologies Ltd

Job Summary

• The Technical Sales Support officer will beresponsible for providing technical assistance and sales support to clients and the internal sales team. 
• The role involves understanding the company’s construction chemical products, assisting in pre-sales and post-sales activities, and ensuring seamless customer experience through technical guidance and product demonstrations.

Key Responsibilities

• Provide technical expertise onproducts to customers and internal teams.
• Conduct product demonstrations and presentations to clients, engineers, and contractors.
• Maintain up-to-date knowledge of product specifications, applications, and industry standards.
• Collaborate with the sales team to develop technical proposals and solutions tailored to customer needs.
• Assist in preparing technical documentation, tenders, and project specifications.
• Follow up with clients to ensure proper product application and customer satisfaction.
• Organize and conduct training sessions for clients, distributors, new hires and internal sales teams.
• Educate customers on best practices for using Armorsil products in various applications.
• Provide support for marketing initiatives by developing technical content and case studies.
• Gather insights on industry trends, competitors, and customer requirements.
• Provide feedback to the product development team to improve product offerings.
• Identify opportunities for product improvements or new product development.
• Maintain accurate records of technical support activities and client interactions.
• Prepare reports on customer feedback, product performance, and market trends.
• Assist in the development of technical brochures, manuals etc.

Key Requirements

• Bachelor's Degree in Civil Engineering, Chemical Engineering, Building Technology, or a related field.
• Minimum of 2 years of experience in technical sales support, preferably in the construction chemicals industry.

Skills & Competencies:

• Proficient technical knowledge of construction chemicals, waterproofing solutions, adhesives, and coatings.
• Excellent communication and presentation skills.
• Ability to resolve technical issues efficiently.
• Professional customer relationship management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
• Ability to work independently and as part of a team.