Technical Assistant at Jhpiego - John Hopkins University

Overview

• The Quality Improvement (QI) Technical Assistant will provide technical and analytical support to Jhpiego’s Quality Improvement (QI) project, working closely with QI technical teams, M&E, and Research & Learning functions. Based in Abuja, the role supports design, implementation, measurement, learning, and documentation of QI interventions, ensuring consistent application of QI methodologies and tools across supported states, LGAs, facilities, and communities.
• The QI Technical Assistant will support technical preparation of QI activities, assist with analysis and visualization of QI data, contribute to development of QI tools and learning materials, and support synthesis of evidence and lessons learned. The role is ideal for a technically inclined professional seeking to grow in QI methods, health systems improvement, and data-driven learning.

Responsibilities

Technical Support to Quality Improvement Interventions

• Provide hands-on technical support to QI Advisors and Senior QI Specialists in the design and implementation of QI activities across service delivery platforms.
• Support preparation and refinement of QI tools and methodologies, including driver diagrams, process maps, change packages, PDSA documentation templates, and run charts.
• Support technical planning for QI learning sessions, collaboratives, coaching visits, and Leadership & Management meetings.

QI Measurement, Data Analysis & Visualization

• Supportcollection, cleaning, basic analysis, and visualization of QI data from facilities, LGAs, and communities.
• Assist in development and maintenance of QI dashboards, charts, and summaries to support technical review and decision-making.
• Work closely with theM&E and Research & Learning teams to ensure alignment between QI indicators, data systems, and reporting requirements.
• Support routine review of QI data to identify trends, gaps, and areas requiring technical attention.

Learning, Documentation & Knowledge Support

• Support documentation of QI implementation processes, lessons learned, and best practices from state-level implementation.
• Assist in preparation of technical briefs, learning summaries, case studies, and presentations for internal review, government engagement, and donor reporting.
• Support coordination of learning activities, including preparation of technical materials, documentation of discussions, and follow-up on action points.
• Contribute to maintenance of technical repositories of QI tools, guidance, and learning products.

Research, Innovation & Continuous Improvement

• Supportoperational research, learning studies, and assessments related to QI implementation, as guided by the Research & Learning team.
• Assist in literature reviews, synthesis of evidence, and documentation of innovations and emerging practices in Quality Improvement.
• Support pilot testing and documentation ofnew QI tools, digital solutions, or improvement approaches, under technical guidance.

Technical Coordination & Capacity Support

• Provide technical backstopping tostate QI teams as requested, including review of QI plans, tools, and data submissions.
• Support coordination betweenQI, M&E, HSS, and Research & Learning teams to ensure coherence and technical quality.
• Participate in technical meetings, review sessions, and learning forums, providing analytical and documentation support.

Required Qualifications

• Bachelor’s degree in public health, Health Sciences, Sciences, Nursing, Medicine, Epidemiology, Biostatistics, or a related field
• 2-3 years of experience supporting Quality Improvement, health programs, or data-driven health interventions.
• Basic to intermediate knowledge of Quality Improvement methodologies (g., PDSA cycles, root cause analysis, run charts).
• Experience working withhealth data, including basic analysis and visualization (Excel, DHIS2 outputs, dashboards).
• Strong analytical, documentation, and technical writing skills.
• Ability to work closely with multidisciplinary technical teams and learn rapidly.
• Strong attention to detail and commitment to technical quality.
• Willingness to travel periodically to support state-level technical activities.

Knowledge, Skills and Abilities:

• Prior exposure toQI collaboratives, supportive supervision, or learning health systems.
• Familiarity withdigital health tools or QI dashboards.
• Interest inresearch, learning, and continuous improvement.
• Strong problem-solving mindset and curiosity.
• Familiarity with Nigeria’s health systems and reporting structure and demonstrated ability to collaborate with government level officials to strengthen program implementation
• Excellent writing and communications skills, including demonstrated technical writing skills for publication
• Ability to work effectively with diverse international teams and willingness to learn and empower others
• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform
• References will be required.
• Demonstrated ability in working and collaborating with a wide range of local and international partner organizations
• Demonstrated experience in maintaining donor relations
• Excellent skills in facilitation, team building and coordination