Technica/IT Support Officer at HR-on-Wheels

Responsibilities

• Operate as 1st point of contact for all users requiring IT related assistance by receiving such requests via emails, telephone, written forms or verbally.
• Ensure that the app is functional and set before the start of daily operations.
• Installing and configuring applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Provide feedback to users regarding new or outstanding requests
• Provide ICT related advice and guidance to end users.
• Add, remove, and update user related data on all company Workstations.
• Apply OS updates and configuration changes on all company Workstations
• Participate in the implementation of network configuration related to firewalls, switches, and routers..
• Install, configure, and ensure the maintenance of the network systems.
• Support local and remote users' hardware, operating system, applications and connectivity.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 2 years of work experience.