Team Leader- Admission Counselling at Craydel

Role and Responsibilities 

• Create leads and opportunities through own referral channel and ensure enrollment through counselling.
• Ensure attendance of students in various Craydel events such as webinars, coffee with Craydel etc.
• Regularly and systematically share feedback on lead quality with the respective channel owners
• Meet at least 2-3 students per week and document insights and learnings
• Provide daily reporting of the team’s results
• Performance Management
• Motivate the team members to improve their performance across all pre-defined parameters through right level of mentoring and coaching in team sessions and one-on-ones
• Ensure counsellors’ productivity in terms of daily contacts made and conversion through the funnel
• Ensure CRM compliance for the team through audits and trainings
• Lead PIP processes for underperforming employees with the objective of supporting them to improve their performance
• Training and Onboarding
• Deliver both technical and non technical training content to the new as well as existing team members
• Interview and onboard new admission counsellors to as per need basis

Key Skills & Qualification

• You are a passionate and seasoned telesales leader (preferably in study abroad industry) who has managed a 6-8 people telesales team
• 3- 5 years of experience managing teams
• You love working with (and crushing!) sales targets
• You can implement and control the sales processes within your team
• You have experience with performance management
• You have experience working with CRMs
• You can train, motivate and drive ambition into a team to achieve its targets
• Degree or Master’s in a related field