First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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Supervise and manage the VISA Settlement Desks In line with stated processes and procedures.
DUTIES & RESPONSIBILITIES
Supervises the prompt and accurate settlement of all variants of the VISA Card (Classic, Gold, Premium and prepaid) across the different transaction types (Domestic & International transactions) and across the available channels (ATM, POS and Web)
Oversees the timely and accurate treatment of all VISA Dispense errors, chargebacks, representments, cash disbursement reversal adjustments and refunds.
Manages the settlement of VISA First Pay link transactions.
Partner with Account monitoring and Investigating team in the review and resolution of
reconciliation entries on Visa related accounts
Supervises timely upload of all off cycle, annual and monthly credit card repayment as
Processing of upload files from other sections of the unit.
Manages the correct recognition of fees, charges and income for all VISA transactions.
Ensures prompt and accurate funding of offshore accounts.
Ensure timely resolution of discrepancies and enquiries on customers’ accounts and
merchant settlements related to VISA transactions.
Monitor and close all SLAs emanating from VISA settlement activity.
Ensure proper and adequate stakeholders’ engagement as the need arises.
Ensures a database of VISA activity files are maintained and updated.
Review with the business and processing of VISA International monthly billing to the Bank (training costs, issuer fees, acquirer fees, etc.)
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