Team Lead, Sales Representative at Emerald Business Support Services (EmeraldBSS)

Job Description

• We are seeking a highly motivated and results-driven Team Lead to oversee and guide our sales representatives.
• The ideal candidate will be responsible for driving sales performance, providing mentorship and support to the team, and ensuring that organizational sales targets are consistently met or exceeded.

Key Responsibilities

• Lead, motivate, and manage a team of sales representatives to achieve individual and team sales goals.
• Develop and implement effective sales strategies and campaigns.
• Monitor daily, weekly, and monthly sales performance, providing feedback and actionable insights.
• Conduct regular training and coaching sessions to improve product knowledge, sales techniques, and customer engagement skills.
• Build and maintain strong customer relationships, ensuring client satisfaction and loyalty.
• Collaborate with management to set sales targets, forecast revenue, and prepare sales reports.
• Resolve customer complaints and issues in a timely, professional manner.
• Ensure compliance with company policies, processes, and ethical standards.
• Identify new business opportunities and provide input on market trends and competitor activity.

Qualifications

• Candidates should possess an HND / Bachelor’s Degree in Business Administration, Marketing, or a related field is key with 3-5 years experience.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving, organizational, and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Goal-oriented and self-driven.
• Strong coaching and mentoring ability.
• Strategic thinker with attention to detail.
• Excellent negotiation and presentation skills.
• High level of integrity and professionalism.